With the NISC User Services System (USS), operating your broadband service offerings at peak efficiency, supporting the growing demand for the Internet Things (IoT) in the home and delivering an exceptional customer experience is now a reality. This Auto Configuration Server (ACS) management solution is a powerful, hardware-independent, cloud-based tool built to truly enhance your customers’ internet experience and reduce your truck rolls and customer support expense.
With NISC’s SmartHub WiFi, your organization can effectively resolve broadband service interruptions, or even correct them before the customers become aware of an issue, by managing the internet gateway and the devices behind it connecting to your broadband service.
The critical component to this solution is your customers’ ability to leverage those same tools – view their broadband usage, resolve connectivity issues, manage devices and receive alerts – to help customers better understand the services you provide and allow them to satisfy their needs largely on their own.
What does that mean to your organization? Increased revenue and customer satisfaction and decreased call center volume and truck rolls.
Empower customers to manage devices, resolve performance issues, set parental controls and administer changes to their home network all from the convenient SmartHub WiFi app.
Integration between NISC User Services System and the iVUE Enterprise System doesn’t stop at SmartHub. For more information on NISC USS and the various integration points in the iVUE Enterprise System, please contact the NISC USS team at firstname.lastname@example.org or call 866.999.6472.