St. Louis, Mo., September 28, 2017 — National Information Solutions Cooperative (NISC®), a leading provider of technology solutions to utility and telecommunications organizations worldwide, announced engagement solutions for both utilities and telecoms, focused on empowering Members to connect with their customers in new and innovative ways. "As technology rapidly evolves, so too should Members' approach in providing their customers with the services and tools necessary to meet their growing needs," said Valerie Kniffen, Engagement Lead at NISC. "NISC offers a wealth of solutions to assist Members in developing efficient and effective operations keeping the customer in mind." With engagement tools such as Messenger, SmartHub Marketing, iVUE AppSuite and CalltoOrder, NISC's solutions provide options to strengthen customer relationships thoughtfully and intentionally, not only through electronic communications, but through a variety of processes and functions. NISC is also unveiling a newly redesigned, easy-to-use Community, which is NISC’s internal online community for Members and employees. Members can also now explore new possibilities in printing and customizing bills with the help of iVUE Automated Mailroom Services (AMS). AMS allows Members to create visually appealing printed statements, notices and letters and mail them to end-users at the lowest possible first-class postage rate. "Working with NISC's AMS department in creating a new bill for our partners was a truly enjoyable experience," said Kaye Bernard, Chief Operating Officer at MiEnergy in Rushford, MN. "There were many ideas to pull from; our merged co-op created a full-color presentment opportunity to create more information for our account." About NISC National Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our Members/Customers. We deliver advanced solutions, services and support to more than 820 independent telephone [...]
IT Cooperative’s Board of Directors, Employees and Local Dignitaries Gather to Dedicate the $7.5 Million Expansion Mandan, N.D., June 22, 2017 — National Information Solutions Cooperative (NISC), a leading provider of technology solutions for utility and telecommunications organizations worldwide, officially dedicated the Mandan campus' newest administration building on July 21, 2017. This expansion accommodates the current and projected growth of the IT cooperative as well as connects all buildings on the campus. "It's an exciting time to be a part of rural America in the telecom and electric industries," said Reginal Rudolph, Vice Chairman of the NISC Board of Directors. "For over 50 years, NISC has called Mandan home. With the dedication of the building today, we continue to affirm our presence and commitment to our employees, our Members, and to the great state of North Dakota." The dedication was marked by speeches given by Vern Dosch, NISC President and CEO, and Rudolph, who is also the General Manager of San Isabel Electric Association in West Pueblo, Colorado and a native of Flasher, N.D. The event was attended by many NISC Mandan employees and members of the Bismarck-Mandan community. The Mandan office, one of four NISC campuses in the United States, has served as the North Dakota campus of the technology cooperative since 1966 and is home to more than 400 employees. The Mandan facility expanded by 33,000 square feet in an effort to accommodate the demands of a growing organization, offering additional office space, meeting rooms, a dining facility and fitness center. "I'm very grateful for the Bismarck-Mandan community and to those representing Bismarck, Mandan, the Chamber of Commerce, and Bismarck-Mandan Development Association," said Dosch. "You have allowed us to grow in this place [...]
We know the NISC story is best told by the people we serve every day. This year, we have embarked on a national advertising campaign highlighting the most important part of our organization – our Members. Whether our Members are deploying high-speed broadband or working to keep the lights on, they are driven to serve the people and communities of their service area. NISC is proud to be their technology partner in providing the innovations that help them do their job more safely and efficiently, and ultimately providing a better experience to those they serve. Our campaign highlights the linemen, the customer service representatives, the accountants, the engineers and the CEOs who have embraced technology for the purpose of service. These high-resolution images will be featured in print and digital advertising across our industry publications. The examples above were featured in NRECA’s RE Magazine and NTCA’s Rural Broadband publications. Thank you for your help and for your partnership with NISC. It is because of dedicated individuals like you that we’re driven to serve and powered by innovation. And we hope that with this new campaign, we will communicate our message clearly to all. If you have images you would like to feature, please contact Brett Grassmuck in the NISC Communications department at email@example.com.
What does it mean to serve? This is a question we often ask ourselves when we think about our Members. Skip Prichard once said, “Servant leaders lead with others in mind.” Our solutions are designed in just that regard. We consider our Members’ daily struggles, their goals and dreams and how we can turn those dreams into reality. Serving others is the purpose behind why we do what we do. It’s what drives us. A huge aspect of that service is incorporating collaboration and clear communication. We work closely with our Members to ensure we are meeting or exceeding their expectations and delivering a valuable product. What never fails to astonish us however, is how much we learn from our Members. No matter how many ways we look at and teach about our products, there is always someone who sees it from a different perspective. The applications for our products are endless, and no one understands this better than the Members who use them every day. From this notion, we have learned that oftentimes the students make the best teachers. Our Member-led sessions have become a vital piece of the annual Member Information Conference and a testament to the principle of “Cooperation Amongst Cooperatives.” That’s why we’re asking you to share your story at the 2017 MIC. Whether an innovative use of our iVUE solutions or advice on implementation, we want to learn from you. The presentation does not need to be submitted in its entirety; just the topic and a brief description for now. We encourage you to submit presentations regarding any subject. Here are a few examples from last year that were a big success: Get Smart with SmartHub – Norvado Broadband Measured [...]
St. Louis, Mo., September 14, 2016 — National Information Solutions Cooperative (NISC), a leading provider of technology solutions to utility and telecommunications organizations worldwide, hosted its annual Member Information Conference (MIC) in St. Louis, Mo. More than 2,500 users of the NISC iVUE enterprise software attended the event, which was hosted over two weeks, September 7-9 and 12-14. The IT cooperative's annual event draws users from all over the continental U.S., Hawaii, Alaska, Canada and American Samoa. "The MIC is our best opportunity every year to engage with our Member-Owners," said Jasper Schneider, NISC Vice President, Member Engagement. "With the progression of technology and the growing importance of our solutions in our Members' systems, we are very pleased to see record attendance at this year's conference." The MIC is NISC's premier learning event with almost 140 learning sessions ranging from Accounting to Billing to Engineering. Special interactive general sessions were also offered, focusing on industry trends and challenges and how to increase operational efficiencies and reduce costs with NISC's solutions. "New product announcements, continuing education credits, an Executive Track for Member CEOs, and Member led training sessions helped drive the momentum at the MIC," said Schneider." This is an exciting time to be a part of NISC and the last two weeks demonstrated our commitment to keep innovating." "The goal for year's Member Information Conference was to take our attendees 'Beyond Tomorrow' through innovation and forward thinking into what the future may hold," said Vern Dosch, NISC President and CEO. "With the launch of iVUE Mosaic, NISC now offers a business intelligence solution that leverages data from the iVUE enterprise as well as a variety of other data sources that work for your organization. In [...]
Membership is a word we use often in the Cooperative world. We refer to our Members as our owners, our customers, our partners, our colleagues, our friends, and sometimes even as our family. The Cooperative business model is a unique in this regard, as it crafts a synergy between people that do business together in a way that isn’t driven by the more typical mutual self-interest approach of other business models.