At National Information Solutions Cooperative, Inc. (“NISC
“), we respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes the type of information we may collect in connection with your use of NISC’s SmartHub mobile application (“SmartHub
”) as well as our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies only to information we collect in SmartHub. It does not apply to information that we collect offline or on any other NISC apps or websites or that you provide to or is collected by any third parties, as further described below. Our websites and apps, and these third parties may have their own privacy policies, which we encourage you to read before providing information on or through them.
We collect information from and about users of SmartHub both directly from you when you provide it to us and automatically when you use SmartHub.
Information You Provide to Us – When you use SmartHub, we may ask you to provide information about yourself such as your name, email address, phone number, and company from whom you receive services or other information that may personally identify you as an individual. This may include information you provide at the time of registration or details related to transactions you carry out through SmartHub.
Automatic Information Collection – When you download, access, and use SmartHub, it may use custom coding and other technology to automatically collect:
- Usage Details. We may automatically collect certain details of your use of SmartHub, such as the screens and features that you visit and utilize in SmartHub.
- Device Information. We may collect information about your mobile device and internet connection, including the device's unique device identifier, IP address, operating system, browser type, and mobile network information.
- Location Information. SmartHub has the capability to collect real-time information about the location of your device. This feature is only enabled, however, if you explicitly opt-in to sharing such information.
If you do not want us to collect this information do not download SmartHub or delete it from your device. Note, however, that opting out of SmartHub's collection of location information will cause its location-based features to be disabled.
We use information that we collect about you or that you disclose to us to provide you with SmartHub and its contents. We use information gathered by us to develop, operate, deliver, and improve the software functionality and capabilities based on user and device analytics. There is certain information, such as your location information, that is necessary for us to collect in order to provide certain functionality within SmartHub. For example, location information may be collected when you utilize certain SmartHub features, including 1) user searches for service providers by location, 2) location monitoring for purposes of outage and contract tracking; and 3) viewing service provider locations on a map.
We do not use your information for any other purposes and do not sell your information to any third parties for marketing or advertising purposes.
When you use SmartHub or its content, certain third parties may use automatic information collection technologies to collect information about you or your device. We may also share information we have collected with certain partners that work with us to provide our services and products. For example, information may be shared with or collected by Crashlytics and Google Analytics as set forth below.
These third parties may use tracking technologies to collect information about you when you use SmartHub. We do not control these third parties' tracking technologies or how they may be used. We encourage you to learn about the privacy practices of these third parties.
We do not and will not in the future sell your personal information to any third parties. We may disclose aggregated information about our users and information that does not identify any individual or device without restriction.
In addition, we may disclose personal information that we collect or you provide:
- To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them;
- To fulfill the purpose for which you provide it;
- To the utility or telecommunications company of which you are a customer, to fulfill its business needs;
- For any other purpose disclosed by us when you provide the information;
- With your consent; and
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
We retain your information for as long as necessary to fulfill the purposes outlined in this policy. For most information we collect for our own purposes, such as your usage details and device information, that timeframe will not exceed 12 months. Other information may need to be retained longer due to its intended use. For example, information you provide and content you load into SmartHub related to the telecommunication or utility services you receive will be retained for so long as the content remains in our system by the telecommunication or utility provider.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, however, the transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through SmartHub. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of SmartHub, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
SmartHub is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at firstname.lastname@example.org
Last modified: November 7, 2018