Earlier this month, NRECA hosted their annual CEO Close-Up Conference in Palm Desert, Ca., bringing together hundreds of CEOs/General Managers and industry partners to collaborate and discuss key areas of concern for electric cooperatives across the country. It was a great week of leadership and insight, with many innovative ideas shared.
The technology cooperative has launched iVUE Connect® Service, a web-based customer service and provisioning solution that provides functionality for utilities deploying broadband solutions. Lake Saint Louis, Mo., January 4, 2018 — Today National Information Solutions Cooperative (NISC), a leading provider of software and solutions to utility and telecommunication companies, announced the launch of iVUE Connect® Service, a web-based customer service and provisioning solution that provides functionality for utilities deploying broadband solutions. "Rural America is making great strides in deploying broadband," said Jasper Schneider, NISC Vice President of Member and Industry. "Utilities are finding areas where their members are underserved, along with upgrading their infrastructure to prepare for the future. With the release of iVUE Connect Service, NISC will ensure that these rural utilities deploying broadband will not only go fast, but also far." NISC's iVUE Connect solution takes the iVUE Enterprise System beyond the desktop into the cloud. IVUE Connect Service focuses on customer service, making it easier for staff to assist customers by finding information more quickly in a web-based, user-friendly environment. NISC's iVUE Connect Service is more than just a customer service tool. It's a unified Customer Care & Billing (CC&B) platform that enables NISC Members to provide the full complement of triple-play telecommunications services including auto-provisioning. It also supports all the needs of the contemporary utility enabling a smarter grid. David Bonnett, NISC Vice President of Product Management, says the cloud-based functionality will allow utilities greater flexibility and improved user experience. "Our unified solution will allow utilities offering broadband service more efficiencies in serving their customers by finding information in a web-based, user-friendly environment. The software isn't just a traditional CIS package, but one that can handle a variety of tasks that [...]
There is no doubt that access to a high-speed internet connection has become essential infrastructure. Broadband enables the social and economic vitality of rural America, the service areas of so many of our telecom and utility Members. For the past 50 years, NISC has had the good fortune to operate in each of these industries. As their technology partner, NISC is pleased to help both industries grow and evolve to meet the changing times and end-user expectations. Our many telecom Members have done an excellent job providing telecommunications services, and earlier this year, we partnered with NTCA The Rural Broadband Association to help promote partnerships to continue meeting the broadband needs. We have also seen an acceleration of our utility Members starting to deploy fiber for smart grid and substation communications. Many have also expanded into broadband services for under-served areas in their service territories. Today we are pleased to be announcing iVUE Connect® Service, with broadband functionality for utilities that are offering broadband services. iVUE Connect Service offers a contemporary interface that provides utilities the ability to utilize a single system to bill for broadband, manage customer requests, and seamlessly provision services in one application. In November 2017, United Fiber in Savannah, Mo., launched iVUE Connect Service. Before launching this new solution, United's customer service representatives (CSR) had to provision triple-play services manually. With iVUE Connect Service, that all changed. Click here to learn more.