The NISC CommunityThe NISC Community is an interactive website designed to foster communication and collaboration between NISC employees and our Members. If you are already an NISC Member, we invite you to log in here to begin talking with our experts, learning about our products, and staying connected.


I forgot my password  |  I forgot my username

Yearly Archives: 2018


Better Business Decisions with iVUE Mosaic

Learning a new tool or software can be challenging, but that’s why NISC is committed to not only providing our Members with new solutions, but also the support and resources necessary to use them to their full advantage. Bonnie Myers of San Isabel Electric Association in Pueblo West, Colo., was grateful for the help that came with deploying NISC’s iVUE® Mosaic this past year.

By | December 3rd, 2018|Blog|Comments Off on Better Business Decisions with iVUE Mosaic

NISC’s SmartHub recognized for energy efficiency contributions

Lake Saint Louis, Mo., Nov. 20, 2018 -- NISC’s web and mobile app, SmartHub, along with several Virginia-based NISC Members were recognized by the Virginia Energy Efficiency Council for contributions to energy efficiency. SmartHub, along with A&N Electric Cooperative, Community Electric Cooperative, Mecklenburg Electric Cooperative, Prince George Electric Cooperative, Southside Electric Cooperative and Rappahannock Electric Cooperative, were presented a second-place award in the Residential category at the 2018 Virginia Energy Efficiency Leadership Awards luncheon Nov. 14 in Richmond, Va. SmartHub is a customer engagement web and smartphone app for NISC Members’ consumers that provides an easier way to pay their bill and monitor their energy usage. To Rappahannock Electric, one of the award recipients, this has meant increased efficiency and enhanced customer communication. “Through anecdotal evidence, cooperative consumers make changes to their behavior to reduce their electricity use once presented with their personalized energy analysis,” said Kris Sieber, director of member services for Rappahannock Electric Cooperative. “In contrast to receiving an electric bill once a month, consumers are able to draw meaningful correlation to controllable factors like thermostat settings, appliance use, and see the impact external factors such as weather have on their electric use. SmartHub brings tremendous intangible value to Rappahannock Electric.” “We’ve long-known our Members are leaders in the utility industry when it comes to energy efficiency,” said Doug Remboldt, NISC vice president of Member Support. “We’re proud that SmartHub is helping these Members truly communicate with their end consumers and make a difference when it comes to energy efficiency. It puts much more information in the hands of the person at the end of the line, and allows them to not only have access to this information but select how they will [...]

By | November 20th, 2018|News, Press Release|Comments Off on NISC’s SmartHub recognized for energy efficiency contributions

Gratitude is an Understatement

As we reflect this Thanksgiving on the many opportunities and successes over the past year, we can’t help but feel an immense sense of gratitude to you – our Members, employees and partners – for your unwavering trust and continued partnership with us. It’s been a wonderful year celebrating 50 years of innovation and service, and we feel so fortunate to have shared in the celebration with the many people who contributed to this milestone. When you think about a 50-year-old technology company, not many come to mind. NISC has had the good fortune to be a longstanding leader in our industry, providing our Members much-needed solutions and services, while continuing to grow on a national level. Despite our growth, NISC remains committed to remembering our roots – the people, processes and challenges that have brought us where we are today. And above all, we’re committed to doing the right thing … always. As we share what we’re most grateful for this Thanksgiving, the answer is the same as it’s always been: We’re grateful to you for allowing us to be your technology partner for the past 50 years. From all of us at NISC, Happy Thanksgiving to you and yours! Here’s to the next 50.

By | November 14th, 2018|Blog|Comments Off on Gratitude is an Understatement

The Magnitude of the MIC

Our recent Member Information Conference was undoubtedly the largest event ever held in NISC history. Just how large was it? Take a look at these stats! 2,435 people attended the Opening General Session. Approximately 7,731 meals were served throughout the week. 2,420 users logged in to our 2018 MIC app. 6,583 total hotel room nights booked. 2,816 photos added to the Hashtag Mosaic Wall. 9,550 minutes (191 sessions) of learning. We also made an exciting announcement about the future of the MIC! Starting in 2020, we’ll be taking the MIC on the road. MIC 2020 – Orlando – Located in the most magical place in the world, the Walt Disney World Swan and Dolphin Resort features beautiful tropical landscaping, tranquil waterways and classic art and architecture to create a stunning landmark in the midst of the happiest place on earth. MIC 2021 – Louisville – Located in the heart of downtown Louisville, the Kentucky International Convention Center puts you right in the middle of the action. Fourth Street Live, Museum Row, distillery tours, amazing cuisine and more await! MIC 2022 – Nashville – The Gaylord Opryland Resort & Convention Center features lush indoor gardens, cascading waterfalls and SoundWaves, an upscale water experience featuring four acres of combined indoor and outdoor water attractions. Situated in the heart of Nashville, the Gaylord Opryland hotel allows you to hit all the high notes of Music City both in the area and under their roof. MIC 2023 – Denver – The brand-new Gaylord Rockies Resort & Convention Center features a rustic, alpine charm and picture-perfect views of the nearby mountains and nature. Shopping at the center’s diverse stores or go on an adventure at our indoor and outdoor water [...]

By | October 26th, 2018|Blog|Comments Off on The Magnitude of the MIC

When it Comes to Data, Co-ops have the Upper Hand

Earlier this month, more than 300 attendees from 200 organizations gathered in Arlington, Va., for the National Cooperative Business Administration – The Cooperative League of the USA (NCBA CLUSA)’s 2nd annual Co-op IMPACT Conference. Featuring an array of businesses from financing, agriculture, technology and more, the conference shined a light on the strengths of cooperatives as leaders within the economy. NISC recently became a member of NCBA CLUSA, joining the ranks of NRECA, CFC, CoBank and other national associations. NCBA CLUSA is the nation’s oldest and largest national membership association representing cooperatives of all types and in all industries. Their mission is to develop, advance and protect cooperatives and to demonstrate the power of the cooperative business model. “Becoming a part of NCBA CLUSA and being represented on their Board of Directors just speaks to the evolution of NISC,” said NISC vice president of Member & Industry Jasper Schneider. “It’s exciting to see our technology cooperative join the ranks of these national organizations and be recognized by other cooperatives from a variety of industries.” Schneider was part of a panel discussion at this year’s Co-op IMPACT Conference along with panelists from Savvy Cooperative, a patient-owned medical co-op helping patients share their health experiences with companies, and CoMetrics, which enables independent businesses, cooperatives and nonprofit organizations to harness the power of data to transform their performance and impact. The session dove into the advantages cooperatives have when it comes to big data, analytics and the notion of maintaining security. “Big data is all around us now, and more and more we see a growing concern over security and privacy,” Schneider explained. “As cooperatives, our users own their data, we won’t sell to a third party. It’s [...]

By | October 15th, 2018|Blog|Comments Off on When it Comes to Data, Co-ops have the Upper Hand

2018 MIC Speaker Spotlight: Michael H. Goodroe

The final day of the Member Information Conference is always an inspiring and motivational one, and this year was no exception. We were honored to have keynote speaker and author, Michael H. Goodroe, speak to our 2018 MIC attendees. Michael is the son of Michael Goodroe Sr. from Sawnee Electric Membership Corporation in Georgia. He was diagnosed at a young age with Autism and severe learning problems. In his presentation, Michael discussed the grueling process of trying to enroll in schools, only to be rejected because of his diagnosis. He spoke about the one school that accepted him and gave him a chance, and how their willingness to work with him made a huge impact on his life. In addition to the benefits school and dedicated teachers provided Michael, he also found success in several hobbies. To train his mind to focus, Michael took up karate at age five. He credits his teacher and mentor, Mitsanobu Uchida, as one of the people who completely changed his life, helping him earn his third-degree black belt. Although Michael’s SAT scores were not high enough to be accepted to college, another one of his hobbies helped pave the way for him to continue his education. Michael and his family discovered that he was able to sing classical music. Because of this ability, Michael was granted an exception and allowed to enroll in college at the University of West Georgia to sing with the school’s choir. He went on to complete his BA in History as well as his Master of Business Administration. Michael now works full time and serves as a motivational speaker. In his book, What Autism Gave Me, he reflects on the many obstacles and rejections [...]

By | October 3rd, 2018|Blog|Comments Off on 2018 MIC Speaker Spotlight: Michael H. Goodroe

NISC Launches Free CyberSense Kit

Tool kit includes animations, digital content and marketing materials to spread cyber security awareness and safety More than 130 large-scale targeted breaches occur in the United States each year, and that number is growing by 27 percent each year. (Accenture) The average cost of a malware attack on a company is $2.4 million. (Accenture) Ransomware attacks are growing more than 350 percent annually. (Cisco) For every one of these statistics, there are hundreds more. Cyber security threats loom. Attacks are intensifying. Every second, hackers are targeting people, homes, small businesses and international corporations. The urgency is real, and National Information Solutions Cooperative (NISC) is responding. October brings National Cyber Security Awareness Month, and the technology cooperative has added another tool in its cyber security arsenal, with the launch of CyberSense, a free educational toolkit available to organizations nationwide. Designed specifically for rural electric cooperatives, public power utilities and telecommunications companies, the kit includes three short animated videos, downloadable bill stuffers, social media content and retractable banners. "Our target audience is end consumers/customers," says Jeff Nelson, NISC general counsel and vice president of Information Security and Risk Management. "Awareness starts at home. If we can bring a cyber security culture into our homes, we are not only providing a service to our communities, but we're helping to mitigate threats and strengthen our nation against these cyber crimes." NISC's leadership in cyber security extends into its software solutions, with a full suite of solutions designed to help Members protect their organizations from attacks, including training modules, detection and response solutions, endpoint protection, perimeter defense tools and vulnerability management solutions. "As a technology cooperative, it is our responsibility to arm our Members with premier protection solutions so they [...]

By | September 25th, 2018|Press Release|Comments Off on NISC Launches Free CyberSense Kit

Congratulations to our 2018 MIC Member Experience Award Winners!

The 2018 Member Information Conference (MIC) has come to a close, and it was a great week full of learning and fun. The week wouldn’t have been as successful, though, without the help and participation of our Members. More than 40 sessions were led by NISC Members throughout the week and were among the most popular sessions offered at the conference.

By | September 17th, 2018|Blog, News|Comments Off on Congratulations to our 2018 MIC Member Experience Award Winners!

NISC® Hosts More Than 2,500 at the Annual Member Conference

St. Louis, Sept. 13, 2018 — National Information Solutions Cooperative (NISC®), a leading provider of technology solutions to utility and telecommunications organizations worldwide, hosted more than 2,500 Members, partners and staff at its annual Member Information Conference (MIC) Sept. 11-13 at the America’s Center in St. Louis, Mo. The IT cooperative’s annual learning conference draws users from all over the continental U.S., Hawaii, Alaska and Canada. With class topics ranging from accounting and billing to engineering and customer care, the MIC offered more than 190 learning sessions throughout the three-day event, with 46 sessions being led by NISC Members. Along with the learning sessions, the 2018 MIC also hosted three powerful general sessions over the course of the conference. Day One was kicked off by NISC’s president and chief executive officer Vern Dosch, who delivered an inspirational opening general session focusing on NISC’s 50-year history of innovation and Member service. Day Two featured executives and thought leaders in the telecom and utility industries. Shirley Bloomfield, chief executive officer of NTCA–The Rural Broadband Association, shared her thoughts on the benefits that rural broadband networks bring to the national economy. Kirk Johnson, senior vice president of Government Relations for NRECA, discussed the state of the utility industry and importance of working together towards our common goals. “We were extremely pleased to host our Members this week at the 2018 MIC,” said Jasper Schneider, NISC vice president of Member and Industry. “At the heart of this conference is learning, and our Members had the opportunity to attend more than 190 different classes. We also had the pleasure of welcoming numerous industry partners and friends. As much as the MIC was about celebrating our 50 years of service and [...]

By | September 13th, 2018|Press Release|Comments Off on NISC® Hosts More Than 2,500 at the Annual Member Conference

NISC Focuses on Taking Solutions into the Future

New Solutions, Features Unveiled at the 2018 Member Information Conference Saint Louis, Mo., Sept. 12, 2018 — National Information Solutions Cooperative (NISC) is celebrating 50 years of business at the Member Information Conference (MIC) this week in St. Louis, Mo. While the celebration is focused on the past, NISC’s solutions look to the future with new features and products being showcased over the course of the conference.   “While we pause to celebrate 50 years in the technology industry at this year’s MIC, we have to ensure our solutions continue to focus on the future,” said Vern Dosch, President and CEO of NISC. “We want to make sure we’re staying ahead of the curve and continuing to deliver solutions that will help our Members do their jobs efficiently and effectively.”   This week, NISC released a modernized design and new, enhanced functionality for iVUE Mosaic, a tool to help users make better business decisions by better leveraging data to identify trends. The new design provides an enhanced user experience allowing users to gain new insights from their data with more than 300 pieces of standardized content right out of the box.   NISC Operations Analytics (OA) is another new NISC solution, helping engineers and system operators of electric systems harness the granularity of time-series data for better decision making. OA, along with EDD’s Distributed Engineering Workstation (DEW), enables users to look beyond peak system analysis to better grasp real system performance and provide better service to members, increased savings in their operations and better management of their electrical grid.   iVUE Connect is helping carry NISC’s enterprise platform into the future. iVUE Connect – Service’s functionality continues to grow with the addition of delinquent collections [...]

By | September 12th, 2018|Press Release|Comments Off on NISC Focuses on Taking Solutions into the Future