Can big data lead to smarter customer engagement? That’s the question pondered by Jasper Schneider, NISC’s Vice President of Member & Industry, during a panel at Touchstone Energy’s 2018 New and Emerging Technologies (NET) Conference. Schneider joined John Lee, Customer Engineer at Google Cloud, to lead a panel called “Big Data. Smart Engagement?” on Monday, Feb. 5 at the NET Conference in St. Petersberg, Fla. Schneider and Lee discussed how big data, along with smarter analytics, can lead to more efficient and effective customer service. From new tools to simply understanding consumers better, big data is revolutionizing how organizations operate, leading to smarter and more nimble operations focused on consumer value and satisfaction. “Big data is a movement from documentation to discovery,” Schneider said. “We have been in information silos. When you put them together and start connecting the dots, that’s when the possibilities unfold.” Schneider said Members’ are increasingly becoming more engaged and interested in their own energy usage, which is helping to drive NISC’s solution development. “Electric cooperatives are generating greater volumes of data, largely through AMI devices,” Schneider said. “We’re seeing our Members begin to embrace the use of big data. This is a big driver of how NISC develops tools to help its members make the most of their data resources.” Touchstone Energy’s annual NET Conference showcases innovation and provides evolving perspectives on industry issues, along with emerging technologies that can help take co-ops and other businesses into the future.
Earlier this month, NRECA hosted their annual CEO Close-Up Conference in Palm Desert, Ca., bringing together hundreds of CEOs/General Managers and industry partners to collaborate and discuss key areas of concern for electric cooperatives across the country. It was a great week of leadership and insight, with many innovative ideas shared.
The technology cooperative has launched iVUE Connect® Service, a web-based customer service and provisioning solution that provides functionality for utilities deploying broadband solutions. Lake Saint Louis, Mo., January 4, 2018 — Today National Information Solutions Cooperative (NISC), a leading provider of software and solutions to utility and telecommunication companies, announced the launch of iVUE Connect® Service, a web-based customer service and provisioning solution that provides functionality for utilities deploying broadband solutions. "Rural America is making great strides in deploying broadband," said Jasper Schneider, NISC Vice President of Member and Industry. "Utilities are finding areas where their members are underserved, along with upgrading their infrastructure to prepare for the future. With the release of iVUE Connect Service, NISC will ensure that these rural utilities deploying broadband will not only go fast, but also far." NISC's iVUE Connect solution takes the iVUE Enterprise System beyond the desktop into the cloud. IVUE Connect Service focuses on customer service, making it easier for staff to assist customers by finding information more quickly in a web-based, user-friendly environment. NISC's iVUE Connect Service is more than just a customer service tool. It's a unified Customer Care & Billing (CC&B) platform that enables NISC Members to provide the full complement of triple-play telecommunications services including auto-provisioning. It also supports all the needs of the contemporary utility enabling a smarter grid. David Bonnett, NISC Vice President of Product Management, says the cloud-based functionality will allow utilities greater flexibility and improved user experience. "Our unified solution will allow utilities offering broadband service more efficiencies in serving their customers by finding information in a web-based, user-friendly environment. The software isn't just a traditional CIS package, but one that can handle a variety of tasks that [...]
There is no doubt that access to a high-speed internet connection has become essential infrastructure. Broadband enables the social and economic vitality of rural America, the service areas of so many of our telecom and utility Members. For the past 50 years, NISC has had the good fortune to operate in each of these industries. As their technology partner, NISC is pleased to help both industries grow and evolve to meet the changing times and end-user expectations. Our many telecom Members have done an excellent job providing telecommunications services, and earlier this year, we partnered with NTCA The Rural Broadband Association to help promote partnerships to continue meeting the broadband needs. We have also seen an acceleration of our utility Members starting to deploy fiber for smart grid and substation communications. Many have also expanded into broadband services for under-served areas in their service territories. Today we are pleased to be announcing iVUE Connect® Service, with broadband functionality for utilities that are offering broadband services. iVUE Connect Service offers a contemporary interface that provides utilities the ability to utilize a single system to bill for broadband, manage customer requests, and seamlessly provision services in one application. In November 2017, United Fiber in Savannah, Mo., launched iVUE Connect Service. Before launching this new solution, United's customer service representatives (CSR) had to provision triple-play services manually. With iVUE Connect Service, that all changed. Click here to learn more.