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Monthly Archives: March 2015


Time Out

At the end of the analysis trips, Rusty and Ryan stated there would be a lull in the project while they reviewed the data gathered during the analysis trip. It is spring break for many colleges and Sarasota is the preferred destination for many people enjoying their break. I figured, what better way to take advantage of the lull than to enjoy a visit with my two sisters? While I'm enjoying a nice break at the beach many of my co-workers are wondering what Rusty and Ryan meant by the lull. Because while I am having a short break from the project, many of my colleagues are still very busy with the implementation. Over the past few months we've identified data that needed to be tidied up and during the data mapping portion of the CC&B analysis trip Channon identified some additional data that needed to be cleaned up. Mainly it’s about organizing and creating a better experience for our members. For example, our mailing addresses and location fields contain information that should be in other fields. While the software we had evolved over the years, we never took the time to clean up and move it to appropriate fields. We made a decision to clean up the data and our employees are busy reviewing and correcting mailing addresses and location data. In addition to cleaning fields, we are working on improving our customer’s experience. A few employees are busy redesigning the bill print. To give us ideas of what we wanted, NISC provided sample bills to help us design our own bill layout. We spoke with several departments to get feedback on the most frequently asked questions from our members about our current bill. [...]

By | March 23rd, 2015|Peace River|Comments Off on Time Out

Game On

Another part of the NISC team arrived last week. Channon Lowman, Business Analyst, and Ryan Wolfrum, Customer Care and Billing (CC&B) Project Manager, came onsite for the CC&B analysis trip. Tracy Liley, CC&B conversion programmer, participated in the three day meeting via WebEx. As I mentioned in my last blog, our team has been learning the importance of training, testing and data validation. Channon started the first day with a PowerPoint presentation which included lessons learned for a successful implementation. We learned that while executive sponsorship is required and solid project planning and project management are important, however, the key components to a successful implementation are communication, training, testing and listening to the people who use the software. The CC&B analysis was similar to the ABS analysis trip, with NISC gaining an understanding of our business procedures, rates, and policies and mapping our legacy data to the iVUE® data fields. The room was filled with personnel from a majority of our departments, we wanted them understanding the system capabilities and making the decisions on how iVUE will operate. We provided NISC a copy of our data early in the project. It was beneficial to Channon, Tracy and Ryan as they went through the analysis. Reviewing the data helped us determine which fields we did not need to convert to iVUE. For example, you may consider the criteria of an inactive account and which ones will / will not convert. It is beneficial to review your current data before NISC comes onsite otherwise the amount of information being discussed and the decisions that have to be made can be overwhelming. We finished up with the analysis and started on the fun stuff, at least according to [...]

By | March 5th, 2015|Peace River|Comments Off on Game On