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Yearly Archives: 2015

|2015

Wrapping Up 2015

With the view of 2015 quickly moving to the rearview mirror, now is the time to review what's needed to wrap up the year smoothly, that's why our team put the following countdown together: Ready, Set … LET'S GO! Balance and/or reconcile all subsidiaries throughout the year. iVUE® has some nifty reports to assist with this process. Be sure you are on the latest software for year-end tax reporting. Don't get stuck with old W-2 and 1099s! Make sure all payroll adjustments are completed by last paycheck or end of year! Be prepared for your audit. Gather information early and timely for your auditors. Some information is available only at a "moment in time" and should be retained for audit purposes. New Year's Resolution - Resolve to implement new processes and procedures to make your job less stressful in 2016… If you are an iVUE user…some areas to ponder for making your 2016 more streamlined than your 2015: Automated Credit Card Reconciliation AP Workflow Budget Projects Expense Tracking Here at NISC our dedicated and professional support experts have been busy providing year-end training to assist you in having a smooth season. All of these are recorded and available for your viewing pleasure and can be found by clicking on this link: Year End Community.  For more iVUE year-end information, be sure to read our blog Year End is Near! Happy Holidays!

By | December 17th, 2015|Blog|Comments Off on Wrapping Up 2015

NISC’s Member Information Conference Hits Record for Participation, Collaboration

St. Louis, Mo., October 1, 2015 — National Information Solutions Cooperative (NISC), a leading provider of technology solutions to utility and telecommunications organizations worldwide, hosted its annual Member Information Conference (MIC) in St. Louis, Mo. More than 2,500 users of the NISC iVUE enterprise software attended the event, which was hosted over two weeks, September 23-25 & 28-30. The IT cooperative’s annual event draws users from all over the continental U.S., Hawaii, Alaska, Canada, American Samoa and Palau. “Being an IT cooperative, we are owned by the users of our software. The collaboration between electric cooperatives, independent telecoms and municipalities can be powerful. They each have their challenges in their respective industries, but, working together, we can create solutions that help make them more efficient and competitive,” said Jasper Schneider, NISC Vice President of Member Engagement. The MIC is NISC’s premier learning event with almost 150 learning sessions ranging from Accounting to Billing to Engineering. Special interactive general sessions hosted by the NISC Executive Team were also offered, focusing on industry trends and challenges and how to increase operational efficiencies and reduce costs. “Each year we host the Member Information Conference, and each year I am completely taken aback at the incredibly powerful response from our Membership. They are so eager to join us, share with us, learn with us and support one another. The MIC is a learning event for both the users of NISC’s software…But also for NISC itself,” said Vern Dosch, NISC President and CEO. “We were pleased to show our Members, Customers and guests new software and processes that will help them work more efficiently and connect at a higher level with their customers.” NISC once again created an app for [...]

By | October 27th, 2015|News, Press Release|Comments Off on NISC’s Member Information Conference Hits Record for Participation, Collaboration

GAME OVER

We are live on iVUE®! When we started our implementation college football was ending and Ohio State defeated the top ranked teams to win the national championship. The year has flown by and as our implementation draws to a close football season has started, Manchester United is in the top three of the EPL and Ohio State continues to maintain their #1 ranking. The week preceding Go Live was busier than we anticipated.  We finalized configuration, tested a few changes with Bill Calc. and made final preparations for the cutover weekend. Legacy data was cut for the final time on Tuesday night. The two minute warning clock was ticking while we waited for Tracy to convert the data to iVUE®. We expected to have data on Friday and Tracy put one in the back of the net when he loaded data on Thursday. By Thursday afternoon the data was balanced and we began execution of the cutover plan on Friday. The member portal, credit card payments and AMI integration were turned on and tested Friday instead of Go Live day. A huge relief to have those functions tested and ready prior to live day. Tracy was able to convert most of our data but due to the nature of the service orders we had to enter all open service orders from our legacy system before we went live. Our dedicated team of employees spent the weekend entering 1,500+ service orders along with other miscellaneous member transactions into iVUE®. The final whistle blew, the game was over, October 5th arrived and we were live! Ryan arrived with a team of NISC staff. We celebrated that morning! October 5th was not only Go Live day but it [...]

By | October 26th, 2015|Peace River|Comments Off on GAME OVER

Belmont Municipal Light Department Selects NISC as Their IT Partner

St. Louis, Mo., October 14, 2015 — Belmont Municipal Light Department (Belmont Light), headquartered in Belmont, MA., recently selected National Information Solutions Cooperative (NISC) as its primary integrated software solutions provider for their billing and accounting operations. Belmont Light’s objective was to replace their current system with fully-integrated customer service, billing, accounting and business solutions. They were also looking for a partner with a proven record of providing successful software implementations to make the transition as smooth as possible, allowing no interruption in service to their customers. “In searching a new billing and accounting system, we wanted something that Belmont Light could rely on for years to come. We are confident that we found this in NISC,” said Maria Makar-Limanov, Finance Manager at Belmont Light. “NISC’s user-friendly, integrated system will fulfill our electric and water billing needs, while also providing innovative data and document storage solutions, customizable functions and reliable customer service.” “Belmont Light was not just looking for a highly effective software solution, but also looking for an IT partner,” said Vern Dosch, NISC President and CEO. “Now that Belmont Light is part of the NISC cooperative family, we will be able to offer them the partnership they need not just during the implementation, but throughout our long term relationship.” About Belmont Belmont Light is a municipally owned electric utility that serves the Town of Belmont, a suburban community located in heart of the Greater Boston, MA Metropolitan Area.  The mission of Belmont Light is to deliver safe, reliable electric power service to the community of Belmont by embracing new technology and providing superior customer service.  Today, Belmont Light provides superior service and reliability to approximately 11,200 electric residential, commercial and municipal customers, and [...]

By | October 13th, 2015|Press Release|Comments Off on Belmont Municipal Light Department Selects NISC as Their IT Partner

Dawning of a New Day

The pastel colors of the sunrise are slowing rising in the sky, Kip Moore is blaring on the radio and I am pulling into the parking lot as another day dawns on our final days of the iVUE® implementation. Another day closer to Go Live! September arrived, kids have gone back to school, the long Labor Day weekend ended and unofficially summer was over. We came back to work from Labor Day and began parallel testing. We do not have the volume of staff that allowed us to duplicate all of the entry from our legacy system into iVUE® but we duplicated as many of our daily processes as possible. Service orders were created and processed, payments entered, collections ran, and bills processed. Hundreds and hundreds of bills were printed and verified between the legacy system and iVUE®. Parallel testing allowed us to fine tune the system, verify the accuracy of the bill and ensure our employees know how to use the software. All the project tasks slated for September were implemented. The remittance system was configured, credit card machines were ordered, cash drawers and printers installed, and the new payment line was ready. We are ready for the cutover week when our legacy system will be set to Inquiry only, the final data cut sent to NISC for the go live conversion and a few days of “normal working hours”. With all of the long hours we sometimes just need to take a break and get away from the implementation. Usually this means lunch at our favorite Mexican restaurant or an ice cream break but a couple weeks ago my employees found the time to celebrate my birthday complete with streamer, cake and all [...]

By | October 7th, 2015|Peace River|Comments Off on Dawning of a New Day

National Information Solutions Cooperative Hosts Record-Breaking Member Conference

St. Louis, Mo., October 1, 2015 — National Information Solutions Cooperative (NISC), a leading provider of technology solutions to utility and telecommunications organizations worldwide, hosted its annual Member Information Conference (MIC) in St. Louis, Mo. More than 2,500 users of the NISC iVUE enterprise software attended the event, which was hosted over two weeks, September 23-25 & 28-30. The IT cooperative’s annual event draws users from all over the continental U.S., Hawaii, Alaska, Canada, American Samoa and Palau. “Being an IT cooperative, we are owned by the users of our software. The collaboration between electric cooperatives, independent telecoms and municipalities can be powerful. They each have their challenges in their respective industries, but, working together, we can create solutions that help make them more efficient and competitive,” said Jasper Schneider, NISC Vice President of Member Engagement. The MIC is NISC’s premier learning event with almost 150 learning sessions ranging from Accounting to Billing to Engineering. Special interactive general sessions hosted by the NISC Executive Team were also offered, focusing on industry trends and challenges and how to increase operational efficiencies and reduce costs. “Each year we host the Member Information Conference, and each year I am completely taken aback at the incredibly powerful response from our Membership. They are so eager to join us, share with us, learn with us and support one another. The MIC is a learning event for both the users of NISC’s software…But also for NISC itself,” said Vern Dosch, NISC President and CEO. “We were pleased to show our Members, Customers and guests new software and processes that will help them work more efficiently and connect at a higher level with their customers.” NISC once again created an app for [...]

By | October 1st, 2015|Press Release|Comments Off on National Information Solutions Cooperative Hosts Record-Breaking Member Conference

Eight, Seven, Six, Five…

The clock is ticking away and go live is three weeks and four days out…(but who’s counting). We are counting down the weeks and days and many times wishing we could stop the clock for a bit. Over the past several months, our employees participated in web based and classroom training. We validated data and have been introduced to Mobile WorkForce. At eight weeks until live, we started seeing everything come together. Ryan was onsite for a week of process training. He taught our billing personnel how to run the bill calculation program, process bank drafts, run the delinquent-collection processes, balancing and analysis reports. Billing personnel are scheduling time over the next couple weeks to test all of the processes. We are able to verify the processes work because of process training earlier in the project. We also have one more data conversion before the go live data cut in the event conversion programming changes are required in order for process to work. Seven weeks to go live and we began validating the bill print. We billed two cycles and Energy Services and Member Services employees reviewed the bill to iVUE notating bill print errors. The billing department verified the bill calculations in addition to the bill print. The same issues kept surfacing and we decided to stop validating bills until programming was corrected. We billed a third cycle and began validating another stack of bills. We are tweaking the design of the bill to make the information a little easier to understand for the member. We will continue to review the bill print through the remainder of the project. Employees have expressed the exercise is helping them become familiar with the bill print and [...]

By | September 14th, 2015|Peace River|Comments Off on Eight, Seven, Six, Five…

Just Another Day

Accounting went live on July 27th and the preparation, testing and training proved beneficial. Data was balanced on Friday July 24th and go live was a non-event. We encountered a few issues during the week but none affecting daily operations. Rusty was onsite and available to assist employees with questions and issues that arose. Payroll has processed, invoices paid and material purchased since go live. The accounting department began running the month end processes this past week.

By | August 12th, 2015|Peace River|Comments Off on Just Another Day

NISC’s Outage Management Solution Celebrates Milestone

This summer, NISC’s Engineering and Operations team celebrated a milestone when the 250th Outage Management System (OMS) was implemented at Kootenai Electric Cooperative in Idaho.

By | July 31st, 2015|News, Press Release|Comments Off on NISC’s Outage Management Solution Celebrates Milestone

Two Minute Warning

We are halfway through the implementation and final preparations are underway for the ABS Go Live on July 27th. Employees are continuing to test the application and validate data. The dollars are balanced and conversion programming to correct the remaining static data is being performed. Integration between iVUE® and third party applications has been tested and ready to become operational this week.

By | July 29th, 2015|Peace River|Comments Off on Two Minute Warning