The NISC CommunityThe NISC Community is an interactive website designed to foster communication and collaboration between NISC employees and our Members. If you are already an NISC Member, we invite you to log in here to begin talking with our experts, learning about our products, and staying connected.
Username:  

Password:  

I forgot my password  |  I forgot my username

Yearly Archives: 2014

|2014

Mecklenburg Electric Cooperative Selects iVUE® to Better Serve Members

Lake Saint Louis, Mo., December 11, 2014 — Mecklenburg Electric Cooperative (MEC) headquartered in Chase City, Virginia, has selected National Information Solutions Cooperative (NISC) as its primary provider of software services to support its operational and member service efforts. MEC provides electric service and energy solutions to nearly 32,000 member/consumers in 9 counties served between North Carolina and Virginia. NISC's iVUE® software platform offers MEC members the benefits of a comprehensive software package designed for and used by distribution cooperatives and mid-size utility systems in 48 states. "As MEC moves to offer more services to its members such as prepay, smartphone apps, online applications, and outage notifications, just to mention a few, and instead of blending and tying together multiple applications offered by various vendors, MEC decided to move to one vendor that could offer all these options under one contract. After a thorough selection process and exhaustive due diligence we selected NISC to provide the solution," said Phyllis Williams, Director of Computer Information Systems. "We look forward to this move knowing the value it will bring to our members, and the efficiency the automation of processes will yield for our employees. With many MEC employees approaching retirement in the near future, we are also looking for this move to help us to continue tightening our workforce as well." MEC selected NISC as a strategic information technology business partner to help leverage various technologies for their membership. Through integrated solutions, MEC will be able to improve the way they do business and experience the benefits the software will bring to their members. "With our current legacy system, MEC relies on two employees to maintain and develop the system," said Carol Ann Jones, Manager of Accounting [...]

By | December 11th, 2014|Press Release|Comments Off on Mecklenburg Electric Cooperative Selects iVUE® to Better Serve Members

FCC Special Access Data Collection

The FCC is requesting that a Special Access Data Collection be completed by rural LECs and CLECs. A number of rural LECs may only be required to complete Section G to certify that the Data Collection request does not apply to them. However, if your LEC provides a Special Access circuit in a price cap area, you will need to complete the Special Access Data Collection request. Because most CLECs are Providers in a price cap area, your CLEC will most likely need to complete the Data Collection request. If you are required to provide information, you will be providing information that was billed for all of 2013. The Data Collection request is due by December 15, 2014. Below are a number of documents that provide information regarding the Special Access Data Collection. The Data Collection FAQ document has many questions and answers. Hopefully these documents will help determine what is required of your rural LEC or CLEC. Data Collection FAQ Data Collection Order on Reconsideration Data Collection Protective Order Data Collection Decision Tree FCC Launches Data Collection Web Portal Data Collection Instructions One FAQ asks if there are penalties for not filing. The answer is: “Failure to comply with these data reporting requirements may subject parties to monetary forfeitures of up to $160,000 for each violation or each day of a continuing violation, up to a maximum of $1,575,000 for any single act or failure to act that is a continuing violation.” If you are required to complete the Special Access Data Collection, you will not want to miss the December 15, 2014 deadline. After some research, NISC has found that some companies bill Special Access through CABs, others bill through Customer Care & [...]

By | October 20th, 2014|Blog|Comments Off on FCC Special Access Data Collection

Ceremonial Groundbreaking Kicks Off Building Expansion Project

NISC Building Expansion to Begin this Month Lake Saint Louis, Mo., October 7, 2014 — National Information Solutions Cooperative (NISC), a leading provider of technology solutions to utility and telecommunications organizations worldwide, will officially break ground at the Lake Saint Louis, Mo. location in October. This expansion will accommodate the continual growth of the cooperative and make room for an expanded mailroom facility. "It is with much anticipated excitement that NISC is going to expand our Lake Saint Louis facility. As the company continues to grow, we also are adding new employees—which presses us for space in our current building,” said Jackie Rocha, Manager of Office Services and Facilities at NISC. “Our Automated Mailroom Services division continues to add new accounts and equipment to process our customers monthly billings to their customers which accounts for the 1st floor production expansion. We look forward to completion of this project by early Fall 2015. We can't get it done soon enough." The expansion was marked by speeches given by Vern Dosch, President and CEO of NISC, Harry Barnes, NISC Board of Directors Vice Chairman, and by Kathy Schweikert, City of Lake Saint Louis Mayor. “The City of Lake Saint Louis is excited to have NISC, one of our top employers in the city, expanding their facility with a 44,000 square foot building addition,” said Schweikert. At a time, when many companies are downsizing, NISC is increasing their business and adding jobs. We are happy to share in NISC’s growth!” The event was attended by many NISC Lake Saint Louis employees, members of the community and business leaders. The Lake Saint Louis location, one of four NISC campuses in the United States, has been the Missouri home of [...]

By | October 7th, 2014|Press Release|Comments Off on Ceremonial Groundbreaking Kicks Off Building Expansion Project

NISC Announces the Launch of Sales and Marketing App at Annual User Conference

Mobile App Integrated with Salesforce to Streamline Sales and Increase Revenue for Telecoms Mandan, N.D., September 15, 2014 — National Information Solutions Cooperative® (NISC), a leading provider of information technology products and services, has announced the release of NISC LeadAgent™, a powerful sales tool integrated with Salesforce® and presented in a convenient app. When paired with the robust iVUE® Enterprise System, NISC’s broad, scalable suite of accounting, customer care and billing, and engineering and operations solutions, NISC LeadAgent delivers effective marketing campaign management for sales teams on the go. With NISC LeadAgent, you can now mine the valuable data you have in the iVUE Enterprise System, as well as leads from outside sources such as your website, to create a dynamic sales lead repository for your marketing team to leverage and grow your customer base. “It is imperative for all telecoms to better understand their target audience and more effectively track interest in products and services, not to mention when prospects’ contracts are up with competitors,” said Mark Momerak, NISC Executive Product Line Manager. “Customer and potential customer information is vital to effective marketing and getting the most of your marketing dollars. A common obstacle was there wasn’t a centralized area to house this data…And now there is with NISC LeadAgent.” With NISC LeadAgent, telecoms can harness the power of NISC’s iVUE to track and analyze potential customers. Not only does it serve as a customer relationship management tool, this powerful app integrated with Salesforce will give your on-the-go sales team the tools they need in the palms of their hands. “Today’s sales teams need to be highly connected and highly mobile at the same time,” said Ed Wolff, NISC Vice President of Telecom and [...]

By | September 14th, 2014|Press Release|Comments Off on NISC Announces the Launch of Sales and Marketing App at Annual User Conference

NISC, WECO Offer Real-Time Integration for Meter Test Records

WATT-Net™, iVUE® Systems Combine to Boost Customer Service, Efficiency for Members Lake Saint Louis, Mo., August 22, 2014 —National Information Solutions Cooperative (NISC), a leading provider of IT and software solutions to utility and telecommunications organizations, has partnered with Watthour Engineering Company (WECO) to deliver meter test records in real time. Using WECO’s WATT-Net™ to receive test results, meter test data can be transmitted quickly and seamlessly into NISC’s iVUE® Customer Care and Billing (CC&B) through a real-time interface using MultiSpeak™ web services. Test results are immediately available to customer service and operational users of the iVUE CC&B solution to resolve billing issues and manage regulatory test requirements. “The interface between Watthour Engineering and NISC is easy to use and implement into your daily operations and will greatly reduce human error when it comes to the input of meter test data in both systems,” said Todd Zashin, Lead System Administrator at Trico Electric Cooperative. “ Working with the Watthour Engineering and NISC internal software engineering and support teams is as always fantastic.” For more than thirty years, Watthour Engineering Company (WECO) has been a market leader in the electric utility industry as a provider of precise and reliable electric meter test equipment. National Information Solutions Cooperative (NISC) also has a rich history of serving the utility industry by providing turn-key enterprise software and technology solutions. Together, the two organizations serve more than 400 utilities in common, creating an excellent opportunity to streamline business processes and interoperate systems. “NISC is pleased to partner with WECO to bring these operational efficiencies to our utility Members,” said David Bonnett, Vice President of Marketing at NISC. “We have a reputation of being the first to support MultiSpeak™, and we are [...]

By | August 22nd, 2014|Press Release|Comments Off on NISC, WECO Offer Real-Time Integration for Meter Test Records

Ozarks Electric Cooperative Selects iVUE® as Primary Suite of Solutions

Lake Saint Louis, Mo., August 4, 2014 — Ozarks Electric ,with offices across Northwest Arkansas and Northeast Oklahoma, has selected National Information Solutions Cooperative (NISC) as its primary provider of software services to support its operational and member service efforts. Ozarks Electric provides electric service to more than 70,000 homes, farms, businesses and industries across two states and nine counties with more than 6700 miles of power lines. NISC’s enterprise-wide iVUE® software platform offers Ozarks members the benefits of a fully-integrated software package designed for and used by distribution cooperatives and mid-size utility systems in 48 states. “Our technology strategy depends on an enterprise system with fully integrated components and a thoroughly engaged business partner who understands the importance of how it all fits together,” said Carl Thomas, Manager of Information Technology, Ozarks Electric Cooperative. “We believe we have found the right combination in NISC and we are looking forward to our continued progress.” Ozarks Electric selected NISC as a strategic information technology business partner to help leverage technology for their membership. Through integrated solutions, Ozarks Electric will be able to improve business processes and better manage day-to-day tasks through a single platform. “We are excited to welcome Ozarks Electric to the NISC family,” said David Bonnett Vice President of Marketing. “Ozarks Electric has values that date back to 1938. Their membership has come to expect a reliable organization that is in tune with their membership’s needs. By becoming a Member of NISC, they are empowered to maintain their service standards while embracing technology to carry them into the next 75 years.” “We are very proud to be new members of NISC,” said Todd Townsend, Vice President of Corporate Services. “We believe this partnership will [...]

By | August 22nd, 2014|Press Release|Comments Off on Ozarks Electric Cooperative Selects iVUE® as Primary Suite of Solutions

NISC’s Vern Dosch Leads Cybersecurity Panel with Tom Ridge and Howard Schmidt

At the annual CFC Forum 2014, Vern Dosch, NISC’s President and CEO, led a panel on cybersecurity which included Tom Ridge, former Pennsylvania Governor and the first U.S. Secretary of Homeland Security, and Howard Schmidt, Cybersecurity Coordinator for President Obama from 2009 to 2012. During the presentation, which can be viewed in its entirety on CFC’s website, Dosch tracked the panelists’ recommendations. You can listen to a recap of recommendations and review the panel’s list of actions designed to protect organizations against cyber attacks. Adoption of PCI compliance best practices as it relates to protection of credit card information is critical. Adopt a social engineering policy specifically as part of employee education, and do mandatory education in this area as it relates to social engineering, phishing, Internet look-alikes as well as email hoaxes such as survey and prize scams. Coordination between operations, outside employees and the IT department. Perform annual security audits, and, if possible, aligning the organization with a vendor that can do continuous cyber-monitoring. Consider purchasing cyber insurance. Perform an inventory of the system and work to identify the organization’s vulnerabilities as well as potential high profile targets. Establish a local mobile security strategy as it relates to the organization’s network to address the growth and pervasiveness of mobile devices that are either issued by the organization or belong to the employee.

By | August 14th, 2014|News|Comments Off on NISC’s Vern Dosch Leads Cybersecurity Panel with Tom Ridge and Howard Schmidt

Utility Bill Pay Service Enters into a LLC; Now Known as Capturis

Utility Bill Pay Service Enters into a LLC; Now Known as Capturis New Name Leverages Strength of Company and Brands Services in a Single Name Mandan, ND, August 7, 2014 — Due to unprecedented growth, National Information Solutions Cooperative has formed a wholly-owned limited liability company for its Utility Bill PaySM service. The LLC will be doing business as Capturis going forward. Capturis, an NISC company, has been providing multi-site utility information management as well as bill processing and payment services to more than 275 clients including Fortune 100 and 500 companies for over the past decade. Capturis employs more than 180 Bismarck-Mandan residents as well as virtual employees from rural communities in North Dakota, Montana, Iowa and Wisconsin. “The growth of the Utility Bill PaySM service since its inception in 2000 is remarkable. We began the service to fill a need in the market for a solid, reputable bill payment and processing company,” said Tracy Porter, CFO of both NISC and Capturis. “Each year our client list would grow dramatically. It was a testament to the accuracy of our data and efficiency of our service.” Capturis realized accounts payable was a necessary function of all companies, big or small. From the mailroom to accounts payable, Capturis has created an effective utility information management process based on prioritizing on a “First Due, First Through” basis. Capturis gathers the necessary energy information needed to make sound business decisions in a powerful, user-friendly database-reporting tool available online. “National companies were dealing with late fees and disconnects due to the volume of utility bills they were receiving each month and the challenges to pay these bills in a timely manner,” said Porter. “Capturis services not only minimized our [...]

By | August 7th, 2014|Press Release|Comments Off on Utility Bill Pay Service Enters into a LLC; Now Known as Capturis

NISC Expands Missouri Campus

IT Cooperative Continues Steady Growth, Adds Space for Future Enhancements Lake Saint Louis, MO, July 9, 2014 — National Information Solutions Cooperative (NISC), a leading provider of technology solutions to utility and telecommunications organizations worldwide, will expand the Lake Saint Louis, Mo. location to accommodate the continual growth of the business and make room for an expanded mailroom facility. "The growth of our operations is a testament to the growth of those we serve," said Vern Dosch, President and CEO of NISC. "The services our Members and Customers offer are in demand, and the expansion of our Missouri office will allow our staff to serve them as efficiently and effectively as possible." The Lake Saint Louis location, one of four NISC campuses in the United States, has been the Missouri home of the technology cooperative since 2005. Starting in September, NISC's Lake Saint Louis facility will expand by 44,000 square feet in an effort to accommodate the demands of a growing cooperative. In just the past year, NISC added 55 employees at the Lake Saint Louis location and brought on more than 20 new Members/Customers, creating a need for business expansion and the addition of more working space. NISC designs and supports software solutions for utility and telecommunications organizations that help them run their day-to-day business. A big part of NISC's day-to-day business is the Automated Mailroom Services (AMS) division, which prints and mails billing statements and other notices. The expansion of the Lake Saint Louis facility allows for growth in the AMS area and supports the continued addition of software development, support staff and other positions. "Through our AMS business, we process 14 million statement images every month," said Rick Willmann, Senior Manager of [...]

By | July 8th, 2014|Press Release|Comments Off on NISC Expands Missouri Campus

NISC Recognized as One of the Best Places to Work

NISC Recognized as One of the Best Places to Work IT Co-op Receives Top Workplace Awards from Computerworld, St. Louis Post-Dispatch Lake Saint Louis, MO, July 1, 2014 — National Information Solutions Cooperative (NISC), a leading provider of IT and software solutions to utility and telecommunication organizations, has been recognized as one of the best places to work in the IT field by Computerworld and one of the top workplaces in the St. Louis area by the St. Louis Post-Dispatch. "We're honored and humbled by the fact that we're continually recognized as a great place to work," said Vern Dosch, President and CEO of NISC. "Our focus is on competitive wages and benefits, a culture that is based on transparency and the expectations that our leaders are to be servant leaders. Those qualities really seem to resonate with our employees, and that's a very good thing." NISC made Computerworld's "100 Best Places to Work in IT" for the 12th time, ranking No. 8 in the small business category. Computerworld's list is compiled based on a comprehensive survey sent to employees that judges satisfaction with the organization for several categories including benefits, career development, retention and training. NISC has made the "100 Best Places to Work in IT" for the past 11 years straight. 'Hiring the best and the brightest IT pros, offering them competitive pay and providing top-notch benefits is just the beginning for the outstanding employers on this year's Best Places to Work in IT list," said Scot Finnie, editor-in-chief of Computerworld. "Both newcomers to the list and rock-steady stalwarts nurture their talent with challenging business-critical projects, extensive training opportunities and ongoing career development programs. They invest in their own futures by investing in [...]

By | June 30th, 2014|Press Release|Comments Off on NISC Recognized as One of the Best Places to Work