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Work Management

Work Management includes the integrated processes and procedures that help your organization schedule work more efficiently, meet consumers' needs, utilize assets and evaluate performance.

Features

As an enterprise-wide process, Work Management standardizes the entry point of all "work" done within the organization.

Whether the work is capitalized or not, consumer-specific or not, it will have a common origin, common number used to track, and be traceable throughout the iVUE Service Order and Cost Accounting Systems. This allows for better customer service, estimate to actual comparisons, and more accurate benchmarking. You can more readily attain the actual cost of work completed when there is commonality throughout all systems.

Customer contacts can be tracked by defined reason codes in the Contact Tracking System, and provides a customized questionnaire and workflow for each contact reason. Contacts can be recorded at the beginning or end of the contact, or automated as part of the standard screen-flow when updating any screen.

Customization is as simple as entering reference forms to create service order types and contact tracking reasons, with customized task workflows built for each. Task Workflows can be customized for screen entry flows, customized printed form outputs and resource tasks.

NISC Work Management integration brings the capability to unite all facets of managing your rural electric. This capability is customized to each NISC Member's needs by reference tables that can be tailored to you and each type of utility and industry your organization serves.

Work Management Integration

A task-based design insures that jobs won't fall through the cracks by utilizing a customized list of steps, or tasks, for each service order type or contact tracking reason established. A Task Duration setting establishes normal response times for each task and summarizes the task durations to provide the overall target date for the service order. Besides these two methods of task creation, "Ad Hoc" tasks can be added unrelated to a customer, service order or contact tracking reason.

The Work Queue provides an online task filtering tool allowing tasks to be viewed, scheduled, assigned and completed by a multitude of options. The Work Queue also provides a personalized "To Do" list for each employee to work from.

One of the most important features is the ability to establish Work Management Groups. The Work Management Group is used to define groups of resources along with the task that they commonly perform. The creation of this grouping allows for streamlining assignments of the appropriate people and equipment to the work they need to do. The reporting by these groups provides greater benchmarking ability, as well as consistency in accounting for work done. Tasks are assigned by default to specific Work Groups, but in addition, can be assigned to individual employees, vehicles and crews through the Work Queue.

For additional information on NISC's Work Management and how it can work for your organization, contact Mary Meerbott, E-Solutions Support Consultant.