For more information on iVUE Outage Management, please contact NISC Utility Engineering & Operations. Call: 1.866.WWW.NISC (1.866.999.6472) E-mail:utility-eo-service@nisc.coop
Service outages may be an infrequent occurrence for the utility industry— and being prepared in the way you handle them can make the difference between retaining a customer and losing one forever. With NISC’s Outage Management System your organization is able to respond quickly and efficiently to both minor and severe outage situations.
In times of outage, the ability to collect the right data quickly is imperative. NISC’s Outage Management System features a graphical interface and tight integration with other iVUE applications and your current mapping software. This provides you with an accurate, visual display of the location of outages and crews.
iVUE Outage Management System enables your organization to respond quickly and efficiently to outage situations, group and predict outages and create detailed outage history records.
Outage Management System allows you to:
React faster to outage situations through unlimited history and detail; user-defined outage reporting and analysis and a wealth of outage-related reports.
More accurately predict outage locations, allowing for faster dispatch of crews and quicker outage resolution.
Be ready to handle outage-related phone calls, predict group and predict outages and create detailed outage history records for analysis after resolution.
Experience smooth integration with billing systems regardless of the utility billing system you are using.
Improve customer satisfaction by having the necessary information to respond quickly and efficiently to outages.
