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For more information on NISC CallCapture, please contact NISC Utility Engineering & Operations.

Call: 1.866.WWW.NISC (1.866.999.6472)
E-mail: utility-eo-service@nisc.coop

• iVUE Engineering & Operations Solutions Fact Sheet

• NISC CallCapture Product Sheet

NISC CallCapture^™

Stay in touch with customers using the NISC CallCapture™ Interactive Voice Response Solution. NISC CallCapture is tightly integrated with iVUE®, allowing you to improve customer service, interact effectively with customers and quickly receive payments, service interruptions — and much more, in one place.

NISC CallCapture customers can obtain and provide information on their own schedule — independent of office hours or staff availability. This allows your staff to handle routine business without negatively impacting customer service.




	This chart in the iVUE Dashboard provides a visual analysis of the interactive voice response system (IVR) activity. This example shows the volume of service interruption calls received within a given timeframe.

NISC CallCapture allows you to:

Improve Productivity - allow customers to access their billing information/make payments safely (multiple services or accounts), at their own convenience.
Communicate Effectively - inform customers of planned and real-time service interruption and provide up-to-the-minute status information.
Faster Restoration - use customer calls to quickly identify outage locations and dispatch crews to the source.
Stay Informed - log every call in or out into Contact Tracking with its Caller ID (what they did or changed or paid, was it successful, etc.)
Increase Cash Flow - make delinquent/courtesy calls with an option to pay their bill now.
Easily configurable screens to allow for message customization to your own Utility
Outbound configuration for Outage callback, Pending disconnects, or courtesy calls
Menu items configuration for inquiries such as: Account balance, service interruptions, and payment history.