This electronic bill presentment and payment solution allows a live presentation of billing information. Consumer Self-Service puts your customers in control of ordering, changing and paying for services over the Internet. And unlike other electronic-billing solutions that merely copy data for presentation, showing a snapshot view of payment information that’s only as current as the last update. iVUE® E-Bill allows posting of payment and adjustments that can be viewed on the internet in real-time.
iVUE® E-Bill is an electronic bill presentment and payment solution that allows a live presentation of billing information, helping you save time, reduce costs and improve customer service.
With iVUE Customer Self Service and E-Bill you can:
Reduce costs by eliminating the paper, postage and handling expenses related to bills and delinquent notices by using email notifications
Improve customer service by enabling consumers to access information 24 hours a day, seven days a week. This also helps decrease customer service calls related to usage, payment inquiries and even credit card payments over the phone
Save time by allowing customers to
View current and historical billing and payment information
Analyze historical usage graphs
Make one time credit card and e-check payments
Set up or stop recurring automatic payments
Request service integrated to iVUE’s Contact Tracking System and review service order statuses
Submit current outages and review historical outage information
