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| Having the ability to manage employee workloads and resource allocations is critical. iVUE Work Management allows you to control screen flow and assign and schedule tasks to your entire organization, including those in the field. Task assignments are visible using the Work Queue, NISC SmartTrack™ and Mobile WorkForce. |
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Functionality includes:
- Job progress is visible for everyone in the company to allow for quick response to customer inquiries
- Fully customizable to Utility business processes
- Tasks may be assigned and scheduled
- Work Queue is available to provide visibility of all tasks
- SmartTrack provides the ability to manage workloads using drag-and-drop technologies, making scheduling and assigning tasks simple
- Fully integrated throughout the iVUE CIS Billing and iVUE CIS Contact Tracking modules
- Instead of always dispatching work through a manual paper trail, simply create an assignment in NISC SmartTrack and Work Management will notify the Mobile WorkForce user to complete the task
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