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| This electronic bill presentment and payment solution allows a live presentation of billing information. Consumer Self-Service puts your customers in control of ordering, changing and paying for services over the Internet. And unlike other electronic-billing solutions that merely copy data for presentation, showing a snapshot view of payment information that’s only as current as the last update. iVUE® E-Bill allows posting of payment and adjustments that can be viewed on the internet in real-time. |
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With iVUE Customer Self Service and E-Bill you can:
- Reduce costs by eliminating the paper, postage and handling expenses related to bills and delinquent notices by using email notifications
- Improve customer service by enabling consumers to access information 24 hours a day, seven days a week. This also helps decrease customer service calls related to usage, payment inquiries and even credit card payments over the phone
- Save time by allowing customers to
- View current and historical billing and payment information
- Analyze historical usage graphs
- Make one time credit card and e-check payments
- Set up or stop recurring automatic payments
- Request service integrated to iVUE’s Contact Tracking System and review service order statuses
- Submit current outages and review historical outage information
- Submit readings for customer read billing systems
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