|
|
| Record and track contact with customers and non-customers, eliminating messy, time-consuming manual phone and customer contact logs. Each contact event tracks the initiator, date, time, elapsed time, and specific remarks and/or solutions. Develop questionnaires for specific contact reasons to provide consistency of data collection and ensure powerful information for follow-up activities. Workflow may be used to enhance the Contact Tracking. |
|
 |
| |
Functionality includes:
- Utility defined-contact types
- Utility defined-contact reasons
- Unique questionnaires by contact reason
- Contact for customers and non-customers
- Flag contacts for follow-up and assigning responsibility
- Alerts appear for responsible party
- Work Management used to drive to other customer care processes
- Link contact events to provide a complete tracking of activity
|
|
 |
|
|
