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Customer Care & Billing
iVUE® Consumer Information System (iVUE CIS) is designed to help today’s utility enterprises use powerful information to increase business results by improving productivity, reducing costs, streamlining operations and enhancing customer service. An integrated suite of applications, iVUE CIS allows you to quickly and easily perform a full range of billing, marketing and other business-management functions.
iVUE CIS makes it easy for you to access and view powerful, timely information you need to provide outstanding customer service. Whether it’s allowing you to research a billing issue, review historical usage, respond to requests for connects or disconnects, or analyze rate changes, iVUE CIS quickly provides all the details you need for fast decision making and high-quality customer service.
Built using the latest technology, tools, processes and design techniques, iVUE CIS provides you with greater efficiency, speed and flexibility. The customer-centric design and rich graphical user interface (GUI) helps you streamline business processes and reduce duplication of entry, which allows your employees to be more efficient and responsive to customer needs.
Flexible, affordable and multi-platform compatible; iVUE CIS is designed to work the way you work, and features a single point of data entry, integration among applications and unparalleled ease of use. iVUE CIS is scalable to fit the needs of every utility—large or small. You can easily implement the features you need now and add new features as your needs or markets change.
