The NISC CommunityThe NISC Community is an interactive website designed to foster communication and collaboration between NISC employees and our Members. If you are already an NISC Member, we invite you to log in here to begin talking with our experts, learning about our products, and staying connected.
Username:  

Password:  

I forgot my password  |  I forgot my username

Jason DeKock

|Jason DeKock

About Jason DeKock

This author has not yet filled in any details.
So far Jason DeKock has created 31 blog entries.

Cobb EMC Completes NISC Customer Care & Billing Implementation

Georgia Co-op is fully operational on NISC software after completing first month of billing Lake Saint Louis, Mo., February 17, 2015 — Marietta, Ga.-based electric cooperative Cobb EMC has successfully implemented National Information Solutions Cooperative’s (NISC) Customer Care and Billing (CC&B) suite of applications.  During the fall of 2013, Cobb EMC chose NISC to be its primary utility software service provider. Now, just more than one year later, Cobb EMC is fully operational and has completed its first month of billing on the new software. As part of the project, Cobb EMC also began using NISC’s Automated Mailroom Services for its printed billing and delinquent statements.  Cobb EMC’s members have also migrated to SmartHub®, a contemporary Web and app-based platform to manage and pay their bills.  Cobb EMC completed a conversion to NISC’s Meter Data Management System at the same time to take advantage of tighter integration between the NISC applications and the Cobb EMC AMI infrastructure. "We are excited to be part of NISC and to be using solutions that are built for cooperatives by a cooperative," said Chip Nelson, President and CEO of Cobb EMC. "The hard work that was put in by the Cobb EMC and NISC teams should be commended.  This has been a good partnership and one we expect to build on for many years to come." Vern Dosch, NISC President and CEO, also commended the project teams. "When you take an organization the size of Cobb and implement CC&B, SmartHub and MDMS in just over a year, it takes a lot of communication, hard work and commitment by both organizations," Dosch said. "Cobb EMC has made us a better organization, and we hope that our tools continue to improve [...]

By | February 17th, 2015|Press Release|Comments Off on Cobb EMC Completes NISC Customer Care & Billing Implementation

Mescalero Apache Telecom, Inc. Selects NISC’s iVUE Enterprise System

Mandan, N.D., January 7, 2015 — Mescalero Apache Telecom, Inc. (MATI), headquartered in Mescalero, N.M., has selected National Information Solutions Cooperative (NISC) as its primary software solutions provider to support its operational and customer service efforts. MATI is a full service, state-of-the-art telecommunications company specializing in telecommunications equipment planning/designing, installation, maintenance as well as central office design and management. MATI serves the entire Mescalero Apache Reservation, more than 1,200 subscribers, with long distance, internet and VoIP services. MATI has selected NISC’s fully-integrated iVUE® Enterprise System to support its accounting, engineering and customer care functions, as well as NISC’s SmartHub Web and mobile tools for payment processing and order management. MATI will also utilize NISC’s Mapping and Mobile WorkForce Solutions to enhance their engineering capabilities. "MATI is very excited about our upgrades to the NISC system and look forward to providing our customers with more user-friendly alternatives as well as increasing productivity throughout our workforce," said Godfrey Enjady, MATI founder and General Manager. "We are very pleased to welcome MATI to the NISC family,” said Todd Henecke, NISC Business Development and Sales Manager.  “The goals of MATI today and in the years to come align perfectly with the focus of NISC. We are very much looking forward to working with MATI and growing together in this IT partnership.” About NISC National Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for their Members/Customers. NISC delivers advanced solutions, services and support to more than 700 independent telephone companies, electric cooperatives and other public power entities. NISC is an industry leader providing information technology solutions including billing, accounting, operations, automated mailroom services, third-party integration as well as many other [...]

By | January 7th, 2015|Press Release|Comments Off on Mescalero Apache Telecom, Inc. Selects NISC’s iVUE Enterprise System

Mecklenburg Electric Cooperative Selects iVUE® to Better Serve Members

Lake Saint Louis, Mo., December 11, 2014 — Mecklenburg Electric Cooperative (MEC) headquartered in Chase City, Virginia, has selected National Information Solutions Cooperative (NISC) as its primary provider of software services to support its operational and member service efforts. MEC provides electric service and energy solutions to nearly 32,000 member/consumers in 9 counties served between North Carolina and Virginia. NISC's iVUE® software platform offers MEC members the benefits of a comprehensive software package designed for and used by distribution cooperatives and mid-size utility systems in 48 states. "As MEC moves to offer more services to its members such as prepay, smartphone apps, online applications, and outage notifications, just to mention a few, and instead of blending and tying together multiple applications offered by various vendors, MEC decided to move to one vendor that could offer all these options under one contract. After a thorough selection process and exhaustive due diligence we selected NISC to provide the solution," said Phyllis Williams, Director of Computer Information Systems. "We look forward to this move knowing the value it will bring to our members, and the efficiency the automation of processes will yield for our employees. With many MEC employees approaching retirement in the near future, we are also looking for this move to help us to continue tightening our workforce as well." MEC selected NISC as a strategic information technology business partner to help leverage various technologies for their membership. Through integrated solutions, MEC will be able to improve the way they do business and experience the benefits the software will bring to their members. "With our current legacy system, MEC relies on two employees to maintain and develop the system," said Carol Ann Jones, Manager of Accounting [...]

By | December 11th, 2014|Press Release|Comments Off on Mecklenburg Electric Cooperative Selects iVUE® to Better Serve Members

NISC Announces the Launch of Sales and Marketing App at Annual User Conference

Mobile App Integrated with Salesforce to Streamline Sales and Increase Revenue for Telecoms Mandan, N.D., September 15, 2014 — National Information Solutions Cooperative® (NISC), a leading provider of information technology products and services, has announced the release of NISC LeadAgent™, a powerful sales tool integrated with Salesforce® and presented in a convenient app. When paired with the robust iVUE® Enterprise System, NISC’s broad, scalable suite of accounting, customer care and billing, and engineering and operations solutions, NISC LeadAgent delivers effective marketing campaign management for sales teams on the go. With NISC LeadAgent, you can now mine the valuable data you have in the iVUE Enterprise System, as well as leads from outside sources such as your website, to create a dynamic sales lead repository for your marketing team to leverage and grow your customer base. “It is imperative for all telecoms to better understand their target audience and more effectively track interest in products and services, not to mention when prospects’ contracts are up with competitors,” said Mark Momerak, NISC Executive Product Line Manager. “Customer and potential customer information is vital to effective marketing and getting the most of your marketing dollars. A common obstacle was there wasn’t a centralized area to house this data…And now there is with NISC LeadAgent.” With NISC LeadAgent, telecoms can harness the power of NISC’s iVUE to track and analyze potential customers. Not only does it serve as a customer relationship management tool, this powerful app integrated with Salesforce will give your on-the-go sales team the tools they need in the palms of their hands. “Today’s sales teams need to be highly connected and highly mobile at the same time,” said Ed Wolff, NISC Vice President of Telecom and [...]

By | September 14th, 2014|Press Release|Comments Off on NISC Announces the Launch of Sales and Marketing App at Annual User Conference

NISC, WECO Offer Real-Time Integration for Meter Test Records

WATT-Net™, iVUE® Systems Combine to Boost Customer Service, Efficiency for Members Lake Saint Louis, Mo., August 22, 2014 —National Information Solutions Cooperative (NISC), a leading provider of IT and software solutions to utility and telecommunications organizations, has partnered with Watthour Engineering Company (WECO) to deliver meter test records in real time. Using WECO’s WATT-Net™ to receive test results, meter test data can be transmitted quickly and seamlessly into NISC’s iVUE® Customer Care and Billing (CC&B) through a real-time interface using MultiSpeak™ web services. Test results are immediately available to customer service and operational users of the iVUE CC&B solution to resolve billing issues and manage regulatory test requirements. “The interface between Watthour Engineering and NISC is easy to use and implement into your daily operations and will greatly reduce human error when it comes to the input of meter test data in both systems,” said Todd Zashin, Lead System Administrator at Trico Electric Cooperative. “ Working with the Watthour Engineering and NISC internal software engineering and support teams is as always fantastic.” For more than thirty years, Watthour Engineering Company (WECO) has been a market leader in the electric utility industry as a provider of precise and reliable electric meter test equipment. National Information Solutions Cooperative (NISC) also has a rich history of serving the utility industry by providing turn-key enterprise software and technology solutions. Together, the two organizations serve more than 400 utilities in common, creating an excellent opportunity to streamline business processes and interoperate systems. “NISC is pleased to partner with WECO to bring these operational efficiencies to our utility Members,” said David Bonnett, Vice President of Marketing at NISC. “We have a reputation of being the first to support MultiSpeak™, and we are [...]

By | August 22nd, 2014|Press Release|Comments Off on NISC, WECO Offer Real-Time Integration for Meter Test Records

Ozarks Electric Cooperative Selects iVUE® as Primary Suite of Solutions

Lake Saint Louis, Mo., August 4, 2014 — Ozarks Electric ,with offices across Northwest Arkansas and Northeast Oklahoma, has selected National Information Solutions Cooperative (NISC) as its primary provider of software services to support its operational and member service efforts. Ozarks Electric provides electric service to more than 70,000 homes, farms, businesses and industries across two states and nine counties with more than 6700 miles of power lines. NISC’s enterprise-wide iVUE® software platform offers Ozarks members the benefits of a fully-integrated software package designed for and used by distribution cooperatives and mid-size utility systems in 48 states. “Our technology strategy depends on an enterprise system with fully integrated components and a thoroughly engaged business partner who understands the importance of how it all fits together,” said Carl Thomas, Manager of Information Technology, Ozarks Electric Cooperative. “We believe we have found the right combination in NISC and we are looking forward to our continued progress.” Ozarks Electric selected NISC as a strategic information technology business partner to help leverage technology for their membership. Through integrated solutions, Ozarks Electric will be able to improve business processes and better manage day-to-day tasks through a single platform. “We are excited to welcome Ozarks Electric to the NISC family,” said David Bonnett Vice President of Marketing. “Ozarks Electric has values that date back to 1938. Their membership has come to expect a reliable organization that is in tune with their membership’s needs. By becoming a Member of NISC, they are empowered to maintain their service standards while embracing technology to carry them into the next 75 years.” “We are very proud to be new members of NISC,” said Todd Townsend, Vice President of Corporate Services. “We believe this partnership will [...]

By | August 22nd, 2014|Press Release|Comments Off on Ozarks Electric Cooperative Selects iVUE® as Primary Suite of Solutions

NISC Expands Missouri Campus

IT Cooperative Continues Steady Growth, Adds Space for Future Enhancements Lake Saint Louis, MO, July 9, 2014 — National Information Solutions Cooperative (NISC), a leading provider of technology solutions to utility and telecommunications organizations worldwide, will expand the Lake Saint Louis, Mo. location to accommodate the continual growth of the business and make room for an expanded mailroom facility. "The growth of our operations is a testament to the growth of those we serve," said Vern Dosch, President and CEO of NISC. "The services our Members and Customers offer are in demand, and the expansion of our Missouri office will allow our staff to serve them as efficiently and effectively as possible." The Lake Saint Louis location, one of four NISC campuses in the United States, has been the Missouri home of the technology cooperative since 2005. Starting in September, NISC's Lake Saint Louis facility will expand by 44,000 square feet in an effort to accommodate the demands of a growing cooperative. In just the past year, NISC added 55 employees at the Lake Saint Louis location and brought on more than 20 new Members/Customers, creating a need for business expansion and the addition of more working space. NISC designs and supports software solutions for utility and telecommunications organizations that help them run their day-to-day business. A big part of NISC's day-to-day business is the Automated Mailroom Services (AMS) division, which prints and mails billing statements and other notices. The expansion of the Lake Saint Louis facility allows for growth in the AMS area and supports the continued addition of software development, support staff and other positions. "Through our AMS business, we process 14 million statement images every month," said Rick Willmann, Senior Manager of [...]

By | July 8th, 2014|Press Release|Comments Off on NISC Expands Missouri Campus

NISC Recognized as One of the Best Places to Work

NISC Recognized as One of the Best Places to Work IT Co-op Receives Top Workplace Awards from Computerworld, St. Louis Post-Dispatch Lake Saint Louis, MO, July 1, 2014 — National Information Solutions Cooperative (NISC), a leading provider of IT and software solutions to utility and telecommunication organizations, has been recognized as one of the best places to work in the IT field by Computerworld and one of the top workplaces in the St. Louis area by the St. Louis Post-Dispatch. "We're honored and humbled by the fact that we're continually recognized as a great place to work," said Vern Dosch, President and CEO of NISC. "Our focus is on competitive wages and benefits, a culture that is based on transparency and the expectations that our leaders are to be servant leaders. Those qualities really seem to resonate with our employees, and that's a very good thing." NISC made Computerworld's "100 Best Places to Work in IT" for the 12th time, ranking No. 8 in the small business category. Computerworld's list is compiled based on a comprehensive survey sent to employees that judges satisfaction with the organization for several categories including benefits, career development, retention and training. NISC has made the "100 Best Places to Work in IT" for the past 11 years straight. 'Hiring the best and the brightest IT pros, offering them competitive pay and providing top-notch benefits is just the beginning for the outstanding employers on this year's Best Places to Work in IT list," said Scot Finnie, editor-in-chief of Computerworld. "Both newcomers to the list and rock-steady stalwarts nurture their talent with challenging business-critical projects, extensive training opportunities and ongoing career development programs. They invest in their own futures by investing in [...]

By | June 30th, 2014|Press Release|Comments Off on NISC Recognized as One of the Best Places to Work

NISC Spotlighted by St. Charles County (MO) Economic Development Council

National Information Solutions Cooperative (NISC) has been recognized by the St. Charles County, Mo., Economic Development Council (EDC) with the Spotlight Award for June of 2014.“We’re extremely honored to receive the Spotlight Award,” said Jackie Rocha, Manager, Office Services and Facilities at NISC’s Lake Saint Louis facility. “We’ve been the best-kept secret in the St. Charles County area, but that secret is getting out through connections with many local businesses and other organizations. This recognition means a lot to us, and we’re very lucky to be able to work with a great group like the St. Charles County EDC.”The Business Spotlight Award is presented to a local St. Charles County business based on several criteria including job growth, economic impact, civic involvement and entrepreneurial success. NISC was presented the award for serving more than five million consumers across the globe with utility and telecommunication services, along with continued growth and success in the St. Charles County, Mo., area. The award recipient is determined by a standing committee of St. Charles County EDC called the Economic Development Roundtable (EDR). (Quote from City Hall) The EDR, along with Lake Saint Louis, Mo., Mayor Ralph Sidebottom, presented the award to Rocha and Senior Manager of Automated Mailroom Services and Facilities, Rick Willmann, during a visit to the Lake Saint Louis NISC office in June, which was followed by a tour of the facility.

By | June 18th, 2014|News|Comments Off on NISC Spotlighted by St. Charles County (MO) Economic Development Council

Inland Power and Light Selects NISC’s Enterprise Suite of Solutions

Lake Saint Louis, Mo., May 13, 2014 — Inland Power and Light Company (Inland Power), based in Spokane, WA, has selected National Information Solutions Cooperative (NISC) as its primary provider of software services to support its operational and member service efforts. Inland Power, a large distribution cooperative providing electric service to 13 counties in eastern Washington and northern Idaho, will take advantage of NISC's suite of applications to support its accounting, billing and mailing, engineering, operations and member service needs. NISC's enterprise-wide iVUE® software platform offers Inland Power members the benefits of a fully-integrated software package designed for and used by distribution cooperatives and mid-size utility systems in 48 states. "Inland Power is pleased to partner with NISC on this enterprise-wide software platform. We feel that this platform will streamline processes, build efficiencies and bring operational cost savings within the cooperative," said Chris Cable, Chief Information Officer for Inland Power.  Inland Power selected NISC as a strategic business partner to help leverage technology for their membership. Inland is able to improve business processes and better manage day-to-day tasks through a single, integrated platform. "At NISC, when a cooperative like Inland Power joins the NISC family, we know it's about more than technology," said David Bonnett Vice President of Marketing. "It's a deeper connection that is reflected in our relationship, something rooted at the core of our business model…doing the right thing…always, having strong business ethics and being a transparent partner with every NISC member." "Having all of our departments working in one system will help all employees have access to real-time information, even when they are out in the field. Moving to NISC's iVUE system will streamline processes tremendously and we believe this partnership will [...]

By | May 14th, 2014|Press Release|Comments Off on Inland Power and Light Selects NISC’s Enterprise Suite of Solutions