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Monthly Archives: October 2015

||October

NISC’s Member Information Conference Hits Record for Participation, Collaboration

St. Louis, Mo., October 1, 2015 — National Information Solutions Cooperative (NISC), a leading provider of technology solutions to utility and telecommunications organizations worldwide, hosted its annual Member Information Conference (MIC) in St. Louis, Mo. More than 2,500 users of the NISC iVUE enterprise software attended the event, which was hosted over two weeks, September 23-25 & 28-30. The IT cooperative’s annual event draws users from all over the continental U.S., Hawaii, Alaska, Canada, American Samoa and Palau. “Being an IT cooperative, we are owned by the users of our software. The collaboration between electric cooperatives, independent telecoms and municipalities can be powerful. They each have their challenges in their respective industries, but, working together, we can create solutions that help make them more efficient and competitive,” said Jasper Schneider, NISC Vice President of Member Engagement. The MIC is NISC’s premier learning event with almost 150 learning sessions ranging from Accounting to Billing to Engineering. Special interactive general sessions hosted by the NISC Executive Team were also offered, focusing on industry trends and challenges and how to increase operational efficiencies and reduce costs. “Each year we host the Member Information Conference, and each year I am completely taken aback at the incredibly powerful response from our Membership. They are so eager to join us, share with us, learn with us and support one another. The MIC is a learning event for both the users of NISC’s software…But also for NISC itself,” said Vern Dosch, NISC President and CEO. “We were pleased to show our Members, Customers and guests new software and processes that will help them work more efficiently and connect at a higher level with their customers.” NISC once again created an app for [...]

By | October 27th, 2015|News, Press Release|Comments Off on NISC’s Member Information Conference Hits Record for Participation, Collaboration

GAME OVER

We are live on iVUE®! When we started our implementation college football was ending and Ohio State defeated the top ranked teams to win the national championship. The year has flown by and as our implementation draws to a close football season has started, Manchester United is in the top three of the EPL and Ohio State continues to maintain their #1 ranking. The week preceding Go Live was busier than we anticipated.  We finalized configuration, tested a few changes with Bill Calc. and made final preparations for the cutover weekend. Legacy data was cut for the final time on Tuesday night. The two minute warning clock was ticking while we waited for Tracy to convert the data to iVUE®. We expected to have data on Friday and Tracy put one in the back of the net when he loaded data on Thursday. By Thursday afternoon the data was balanced and we began execution of the cutover plan on Friday. The member portal, credit card payments and AMI integration were turned on and tested Friday instead of Go Live day. A huge relief to have those functions tested and ready prior to live day. Tracy was able to convert most of our data but due to the nature of the service orders we had to enter all open service orders from our legacy system before we went live. Our dedicated team of employees spent the weekend entering 1,500+ service orders along with other miscellaneous member transactions into iVUE®. The final whistle blew, the game was over, October 5th arrived and we were live! Ryan arrived with a team of NISC staff. We celebrated that morning! October 5th was not only Go Live day but it [...]

By | October 26th, 2015|Peace River|Comments Off on GAME OVER

Belmont Municipal Light Department Selects NISC as Their IT Partner

St. Louis, Mo., October 14, 2015 — Belmont Municipal Light Department (Belmont Light), headquartered in Belmont, MA., recently selected National Information Solutions Cooperative (NISC) as its primary integrated software solutions provider for their billing and accounting operations. Belmont Light’s objective was to replace their current system with fully-integrated customer service, billing, accounting and business solutions. They were also looking for a partner with a proven record of providing successful software implementations to make the transition as smooth as possible, allowing no interruption in service to their customers. “In searching a new billing and accounting system, we wanted something that Belmont Light could rely on for years to come. We are confident that we found this in NISC,” said Maria Makar-Limanov, Finance Manager at Belmont Light. “NISC’s user-friendly, integrated system will fulfill our electric and water billing needs, while also providing innovative data and document storage solutions, customizable functions and reliable customer service.” “Belmont Light was not just looking for a highly effective software solution, but also looking for an IT partner,” said Vern Dosch, NISC President and CEO. “Now that Belmont Light is part of the NISC cooperative family, we will be able to offer them the partnership they need not just during the implementation, but throughout our long term relationship.” About Belmont Belmont Light is a municipally owned electric utility that serves the Town of Belmont, a suburban community located in heart of the Greater Boston, MA Metropolitan Area.  The mission of Belmont Light is to deliver safe, reliable electric power service to the community of Belmont by embracing new technology and providing superior customer service.  Today, Belmont Light provides superior service and reliability to approximately 11,200 electric residential, commercial and municipal customers, and [...]

By | October 13th, 2015|Press Release|Comments Off on Belmont Municipal Light Department Selects NISC as Their IT Partner

Dawning of a New Day

The pastel colors of the sunrise are slowing rising in the sky, Kip Moore is blaring on the radio and I am pulling into the parking lot as another day dawns on our final days of the iVUE® implementation. Another day closer to Go Live! September arrived, kids have gone back to school, the long Labor Day weekend ended and unofficially summer was over. We came back to work from Labor Day and began parallel testing. We do not have the volume of staff that allowed us to duplicate all of the entry from our legacy system into iVUE® but we duplicated as many of our daily processes as possible. Service orders were created and processed, payments entered, collections ran, and bills processed. Hundreds and hundreds of bills were printed and verified between the legacy system and iVUE®. Parallel testing allowed us to fine tune the system, verify the accuracy of the bill and ensure our employees know how to use the software. All the project tasks slated for September were implemented. The remittance system was configured, credit card machines were ordered, cash drawers and printers installed, and the new payment line was ready. We are ready for the cutover week when our legacy system will be set to Inquiry only, the final data cut sent to NISC for the go live conversion and a few days of “normal working hours”. With all of the long hours we sometimes just need to take a break and get away from the implementation. Usually this means lunch at our favorite Mexican restaurant or an ice cream break but a couple weeks ago my employees found the time to celebrate my birthday complete with streamer, cake and all [...]

By | October 7th, 2015|Peace River|Comments Off on Dawning of a New Day

National Information Solutions Cooperative Hosts Record-Breaking Member Conference

St. Louis, Mo., October 1, 2015 — National Information Solutions Cooperative (NISC), a leading provider of technology solutions to utility and telecommunications organizations worldwide, hosted its annual Member Information Conference (MIC) in St. Louis, Mo. More than 2,500 users of the NISC iVUE enterprise software attended the event, which was hosted over two weeks, September 23-25 & 28-30. The IT cooperative’s annual event draws users from all over the continental U.S., Hawaii, Alaska, Canada, American Samoa and Palau. “Being an IT cooperative, we are owned by the users of our software. The collaboration between electric cooperatives, independent telecoms and municipalities can be powerful. They each have their challenges in their respective industries, but, working together, we can create solutions that help make them more efficient and competitive,” said Jasper Schneider, NISC Vice President of Member Engagement. The MIC is NISC’s premier learning event with almost 150 learning sessions ranging from Accounting to Billing to Engineering. Special interactive general sessions hosted by the NISC Executive Team were also offered, focusing on industry trends and challenges and how to increase operational efficiencies and reduce costs. “Each year we host the Member Information Conference, and each year I am completely taken aback at the incredibly powerful response from our Membership. They are so eager to join us, share with us, learn with us and support one another. The MIC is a learning event for both the users of NISC’s software…But also for NISC itself,” said Vern Dosch, NISC President and CEO. “We were pleased to show our Members, Customers and guests new software and processes that will help them work more efficiently and connect at a higher level with their customers.” NISC once again created an app for [...]

By | October 1st, 2015|Press Release|Comments Off on National Information Solutions Cooperative Hosts Record-Breaking Member Conference