How many times have you hauled stacks of printed membership records or set up PC workstations at your annual, regional or district meetings in order to register your attendees? Does your method of tracking progress toward quorum involve tick marks on pieces of paper or having someone continually tabulating registration counts of everyone who’s walked through the door? With NISC’s new Annual Meeting tools, these issues are things of the past. Enhancements to iVUE® Customer Care & Billing and iVUE AppSuite empower NISC Members with new registration functionality that will bring speed, efficiency and security to their meetings. With iVUE AppSuite running on smart phones or tablets, you’ll be able to register attendees as they arrive with just a few taps. If you mail barcoded annual meeting notices to attendees in advance, the registration process is even faster as the barcode can be scanned using the device’s built-in camera to immediately access a member’s information. Keep tabs on your progress toward quorum with a dynamic graph and registration count, along with a total number of attendees including guests. Your consumer data is securely transported to iVUE AppSuite, and on-device encryption and remote-wipe capabilities enhance its security. When you get back to the office, all of your meeting registration information will be available in iVUE CC&B. You’ll be able to generate reports quickly and easily for management or to help you prepare for future meetings. If you’d like more information about NISC’s Annual Meeting tools, or about CC&B or iVUE AppSuite, please contact us!
Orlando, Fla., February 23, 2015 — National Information Solutions Cooperative (NISC) President and CEO Vern Dosch has authored the business book Wired Differently which shares the compelling story of the organization and its nearly 50-year history of being based on the cooperative business model. Dosch unveiled the book during NISC's annual meeting on Feb. 22, 2015 at the Orange County Convention Center in Orlando, Fla. "There are tangible reasons why NISC has seen consistent growth over the years, and why so many of our employees have chosen to build a career at NISC rather than consider us merely as a stop along their journey," Dosch said while addressing an audience of over 500."To the best of our ability, through story and example, Wired Differently offers NISC as a business, cultural and leadership model for the reader's consideration." NISC leaders have discovered that the power of leadership through service, the importance of putting values in action, and the foundational strength of operating as a cooperative combined to deliver a collaborative culture in practice, according to Dosch. "Wired Differently seeks to present an intriguing business case for these elements because, at NISC, we have seen how effective they are at drawing out the best in people, empowering them to consistently deliver positive bottom-line results to our Member/Owners and our customers," Dosch said. Readers of Wired Differently are taken inside the IT cooperative where one out of every 10 employees has chosen to stay and contribute for more than two decades, and the average tenure of over 1,000 employees exceeds 10 years. Wired Differently offers insights, errors and the story of NISC's successful evolution into the well-respected community partner and industry leader that it is today. NISC is [...]
IT Co-op Focused On Leveraging New Technology While Maximizing Existing Solutions Orlando, Fla., February 22, 2015 — At the 2015 Annual Meeting, National Information Solutions Cooperative President and CEO Vern Dosch recognized that the landscape is changing for Members in the industries served by the IT cooperative, electric utilities and telecommunications organizations. By leveraging new technologies, though, NISC understands how Members can stay ahead of industry shifts. "It is great to be here and to be your technology partner. It is an exciting time to see and experience many new innovations and solutions,” said President and CEO Vern Dosch, to the crowd of more than 500 NISC Members and Customers in attendance at the Orange County Convention Center in Orlando. The Chairman of the Board of Directors, John Smith of Pella Cooperative Electric, recognized the accomplishments of NISC’s 2013-2014 fiscal year. "Our commitment lies with our Members, therefore our Members should reap the biggest benefit from the solutions NISC creates. That is why we increased our Member returns by nine percent." The meeting also discussed some of the challenges utilities and telecoms will face in the upcoming years, increased or changing regulations and consumers that are living in more connected homes than ever before. Dosch, along with David Bonnett, Vice President of Marketing and Todd Eisenhauer, Vice President of Engineering and Operations addressed the crowd. The key message from the group was getting the most out of NISC’s suite of solutions to help combat some of the industry challenges through increased customer service, better data access and more efficient analytics. During the meeting, NISC Members ratified several new and newly re-elected members to the Board of Directors: James Mangum: Wake EMC, North Carolina John Smith: [...]
The official iVUE implementation kicked off on January 27th with the ABS analysis trip. As I mentioned in my previous blog, PRECO's project team includes an ABS and a CC&B project manager. In addition to the respective PRECO project managers, there is a group of additional employees who are assigned to lead various areas: any third party integration, data conversion, SmartHub, Work Management, and Technical Services needs. Along the way, several PRECO employees will be participating in key roles with testing and/or training. Now that we've gathered our core project team of 16 - the Sweet Sixteen - we were ready for our analysis trip. An analysis trip is when an NISC project manager comes out to the site to review current needs and possible challenges that may arise before the implementation. This process helps identify and manage expectations for both NISC and PRECO. In our case, Rusty Willey from NISC came out and is serving as our ABS project manager. Fortunately, the Sweet Sixteen had a couple weeks to continue preparing for the implementation before Rusty visited us onsite. It's important to note that a majority of our employees have not been through a major software conversion before—and as a coach prepares the team before the season begins—we have been preparing our team for the project. We met early in the fall and I provided an overview of the project phases which included analysis, data conversion, testing, integration, and go live date and the preparation and tasks associated with each of these phases. Our project team participated in training on PRECO's project management and data conversion methodologies. Testing is an integral part of ensuring a successful project. In fact, having a structured testing strategy [...]
Georgia Co-op is fully operational on NISC software after completing first month of billing Lake Saint Louis, Mo., February 17, 2015 — Marietta, Ga.-based electric cooperative Cobb EMC has successfully implemented National Information Solutions Cooperative’s (NISC) Customer Care and Billing (CC&B) suite of applications. During the fall of 2013, Cobb EMC chose NISC to be its primary utility software service provider. Now, just more than one year later, Cobb EMC is fully operational and has completed its first month of billing on the new software. As part of the project, Cobb EMC also began using NISC’s Automated Mailroom Services for its printed billing and delinquent statements. Cobb EMC’s members have also migrated to SmartHub®, a contemporary Web and app-based platform to manage and pay their bills. Cobb EMC completed a conversion to NISC’s Meter Data Management System at the same time to take advantage of tighter integration between the NISC applications and the Cobb EMC AMI infrastructure. "We are excited to be part of NISC and to be using solutions that are built for cooperatives by a cooperative," said Chip Nelson, President and CEO of Cobb EMC. "The hard work that was put in by the Cobb EMC and NISC teams should be commended. This has been a good partnership and one we expect to build on for many years to come." Vern Dosch, NISC President and CEO, also commended the project teams. "When you take an organization the size of Cobb and implement CC&B, SmartHub and MDMS in just over a year, it takes a lot of communication, hard work and commitment by both organizations," Dosch said. "Cobb EMC has made us a better organization, and we hope that our tools continue to improve [...]