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Monthly Archives: February 2014

||February

Sandhill Selects NISC as Technology Partner

Growing Telephone Cooperative Chooses iVUE® Enterprise System to Grow Along With Them Sandhill Telephone Cooperative, a telecommunications cooperative serving more than 10,000 businesses and residences in northeastern South Carolina, has selected National Information Solutions Cooperative as their IT partner. Sandhill Telephone, headquartered in Jefferson, S.C., will implement NISC's iVUE Enterprise System, a fully integrated suite of solutions providing accounting, billing, customer care and engineering and operations applications. "As our business is growing into other product lines, we decided to start investigating systems that would grow with us," said Lee Chambers, Sandhill Telephone's CEO and General Manager. "We evaluated five vendors based on how they would help us gain efficiencies, growth potential and cost to operate. While several vendors out there today provide good products, the overall thing that sold us was that they weren't just selling a product, but were selling a relationship. As a cooperative itself, NISC understands the way we do business and will be here to support their product into the future." "We are very happy to welcome Sandhill Telephone to the NISC family," said Vern Dosch, NISC President and CEO. "They have a strong dedication to bring best-in-class services to their business and residential customers, and their selection of NISC is a compliment to our cooperative, showing the trust they have in our people and our iVUE product now and for the years to come." About Sandhill Telephone Cooperative For almost 60 years, Sandhill Telephone Cooperative, Inc. has been providing communication services to businesses and residences in northeastern South Carolina. With service to over 10,000 homes, Sandhill provides voice, broadband, IPTV, wireless and security services. Sandhill also operates four retail stores throughout the territory located in Jefferson, Pageland, Chesterfield and McBee. [...]

By | February 17th, 2014|Press Release|0 Comments

NISC Recognized as 2013 Business of the Year

Technology Cooperative Receives Award for Helping Local Businesses Succeed, Investing in the Community and for Supporting Charities National Information Solutions Cooperative was the recipient of 2013 Business of the Year Award given by the Western St. Charles County Chamber of Commerce. This award is given to a local business that has made an impact in the community. Criteria includes: assisting in helping fellow local businesses succeed, investing in the community and for supporting local charitable organizations. The Western St. Charles County Chamber of Commerce held its annual awards ceremony at the Celebration Ball on February 1, 2014. The event was held at Progress Park Banquet Center and brought Chamber members, community leaders and residents together. “The Western St. Charles County Chamber of Commerce is proud to award Business of the Year to National Information Solutions Cooperative (NISC),” said Tony Mathews, President and CEO of the Western St. Charles County Chamber of Commerce. “We wanted to recognize them for their amazing service in the community, assistance in helping fellow businesses succeed and the growth of their business in our area.” “We have always been more than a technology organization. Our people and Members are the heart of NISC,” said Todd Eisenhauer, Vice President of Engineering and Operations at NISC. “What separates NISC from other organizations is that we have a Statement of Shared Values, and since we are also a cooperative, owned by our Members, NISC embraces the Seven Cooperative Principles. In Principle Seven, Concern for the Community, it states that while focusing on member needs, cooperatives work for the sustainable development of the communities through polices and programs accepted by the members. By playing an active role in our local community we are fulfilling the [...]

By | February 12th, 2014|News|0 Comments

NISC Honors Employees Celebrating Anniversary Milestones

National Information Solutions Cooperative Recognizes Employee Service Ranging from Five to Forty Years Throughout the month of January, National Information Solutions Cooperative (NISC) held a banquet near each of their four campus locations to recognize employees who reached an annual milestone with the organization. These milestones celebrated at the banquets range from five to forty years of service. “It’s not often that a company, especially a technology organization, experiences the dedication and support of so many individuals for such a long period of time, like we have at NISC,” said Kari Reichert, Vice President of People Services. “It’s important to all of us to recognize and show gratitude for all their hard work through the years.” Here are a few highlights about the NISC experience, courtesy of the employees who achieved a milestone anniversary this year: “Sixteen years in this industry and I cannot imagine being any happier in my career or personal life. It has only been five years since I made the move to join NISC and I truly can say I have found my home,” said Tracy Hudson, Product Line Manager. “Working for a cooperative has made a world of difference in my views of customer service, gratitude and humility. The culture at NISC offers me a great sense of pride, gratification in knowing that I am surrounded daily by people who care and are truly doing the right thing—always. I have achieved more personal goals and professional growth than I ever imagined possible. I look forward to the future.” “NISC is the fourth company I have worked for as a professional software engineer and hopefully the last. I am simply amazed and drawn to NISC because of its values, its customers [...]

By | February 7th, 2014|News|0 Comments

NISC Announces the Launch of Two New Solutions at Telecom Annual Meeting

Web and Mobile Apps & Usage Graphing Tools Bring Greater Efficiencies to Telecoms National Information Solutions Cooperative® (NISC), a leading provider of information technology products and services, has announced the release of SmartHub® Order Management and Broadband Measured Service. These solutions continue to build upon the robust iVUE® Enterprise System, NISC’s broad, scalable suite of accounting, customer care and billing, and engineering and operations solutions. NISC’s SmartHub® Order Management solution uses the telecom’s existing website to market services based on service location and fully customizable business rules that accommodate hundreds of bundling configurations. The shopping cart functionality allows telecom customers the ability see their price change in real time as they add and upgrade services, thus reducing the confusion account adjustments can cause. SmartHub Order Management allows the telecom’s website to do the work and redirects your customer service representatives’ time to more critical tasks. "With the new features in SmartHub Order Management, customers will have the information they need so they can make their choices about what particular types of plans they want or any other changes they want to make to their accounts," said Brad Quick, Information Systems Manager for Mid-Rivers Telephone Cooperative in Circle, Mont. "They will be able to do that essentially on a 24/7 basis. For us that is important. It just is not enough to have our business office open 8 to 5 Monday through Friday. We need that 24/7 access." “Today’s telecom customers want convenient account access, detailed information about their usage and control of their services all day, every day…and telecoms want to increase revenues and upsell whenever possible,” said Mark Momerak, NISC Executive Product Line Manager. “If customers want to upgrade their broadband package before an [...]

By | February 3rd, 2014|News|0 Comments