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Monthly Archives: October 2013

||October

Georgia Co-op Selects NISC to Support Its IT Efficiency and Customer Service Goals

Lake Saint Louis, Mo., October 8, 2013 - Marietta, Georgia-based electric cooperative Cobb EMC has selected National Information Solutions Cooperative (NISC) to be its primary utility software services provider, as part of the co-op’s plan to realize efficiency gains across all of its customer operations areas. Chip Nelson, Cobb's President and CEO, said the move to NISC, a suburban St. Louis-based IT cooperative, was made after a rigorous internal assessment of its current information technology (IT) capabilities, costs, emerging technology opportunities, and the needs of a changing suburban consumer base. "We evaluated multiple options for utility service providers and, at the end of the day, NISC came out on top,” he said. “NISC serves hundreds of cooperative utilities across the country and has done so in several cases for more than 40 years. That stability, coupled with its innovation, strong references from our neighboring co-op utilities, affordability and a strong culture of customer support, led us to our conclusion that NISC was ideally suited to help Cobb EMC meet our needs and vision.” Nelson said that NISC’s enterprise solution, called iVUE®, will eliminate time-consuming manual processes and bring Cobb EMC’s operational data in one place, where it can be quickly and efficiently shared by the co-op’s operational and geographically-diverse business units. Cobb EMC will use NISC’s Customer Care & Billing, SmartHub, Meter Data Management and Automated Mailroom Services solutions. At NISC, Vern Dosch, President and CEO, said the organization welcomes Cobb as the newest NISC Member-Owner. “We were impressed by Cobb’s careful, deliberate and thorough evaluation of IT service providers, and we are grateful to Chip and his team for selecting NISC,” he said. “We have learned that Cobb EMC puts a high priority on efficiency [...]

By | October 8th, 2013|Press Release|0 Comments

Thank You for Making This Year’s MIC the Best Ever!

Last week we wrapped up the record-setting 2013 Member Information Conference (MIC). Almost 2,500 Members, Customers, guests, partners and NISC staff gathered in downtown St. Louis to discover the possibilities that only leading-edge technology can bring. More than 150 sessions were offered and instructed by both NISC subject matter experts as well as the users themselves --- our valued Members. NISC Members, from the office to the field, shared their experiences and knowledge about NISC solutions.MIC kicked off with a networking social on the Skyline Terrace of the Hyatt Regency St. Louis at the Arch—the MIC host hotel. Hundreds of attendees gathered and “talked shop” as they took in the riverfront and St. Louis Arch views. The first official day of the MIC started with the Opening General Session focused on collaboration, technology, gratitude and innovation. NISC President and CEO Vern Dosch discussed where NISC is today and what the future may hold. Insight into what it means to be a successfuOGS.pngl organization of the 21st Century was presented by CEO of Northwestern REC, Michael Tirkpak. Dan Wilbanks, Vice President /COO, Laura Matthews, Usability Team Lead, and Brad Molander, Technology Evangelist, each represented a key strategy of NISC’s Research, Development and Quality Division (RDQ). Their presentations provided informative yet futuristic perspectives of what lies ahead. Topics covered by the RDQ team ranged from NISC embracing usability as a way to improve the users’ experience to learning about how new technologies like Google Glass may impact our industries. Dosch then ended the session by thanking every member of the audience for being a part of NISC and sharing how thankful we are to have them as partners. For the first time, the Industry General Sessions followed [...]

By | October 1st, 2013|News|0 Comments

NISC Members to Proactively Identify Distribution Losses and Over/Under Loaded Transformers

Lake Saint Louis, Mo., October 1, 2013 — National Information Solutions Cooperative (NISC), an IT and software solution provider to 700 utility and telephone organizations, announced at their 2013 Member Information Conference a new Smart Grid Distribution Analysis module for their popular Meter Data Management System (MDMS). As part of the new Distribution Analytics solution, transformer load conditions and feeder losses are analyzed using advanced circuit-modeling capabilities along with interval meter usage data. Utilities can now proactively locate and replace critically overloaded or underloaded transformers at every customer service location. Recognizing and replacing these overloaded transformers will help utilities avert failure, which translates into significant operational savings. “NISC is pleased to make this new module available to the 120 utility Members currently using our cloud-based MDMS,” said Todd Eisenhauer, Vice President of Engineering and Operations for NISC. “The robust underlying modeling used for Distribution Analysis will serve as the foundation for bringing additional engineering analytics into NISC’s core products going forward.” Using hourly data available from the smart grid, the NISC Distribution Analysis solution scans 720 times more data points than past transformer-loading solutions, which ran on monthly data. NISC MDMS provides verified, validated data which leads to a more precise solution that is highly-accurate in detecting anomalies in transformer load. As a cloud-based and distributed architecture, the NISC MDMS is accessible from virtually anywhere, and can scale to perform the computationally intensive processes required by hundreds of utilities all collecting advanced meter data. All operational reports are dynamic, customizable and easy to share with anyone in the organization. “We are very pleased with the timely feedback and analysis being provided by the new Distribution Analysis module,” said Tom Musick, Director of Engineering and Operations [...]

By | October 1st, 2013|Press Release|0 Comments